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Function documentationPayment on Request

 

This function supports a payment procedure in which the social authority can provide and reserve a social benefit for a citizen. The benefit is paid by a citizen submitting a payment request and this being approved by a processor.

If you want to use payment requests, you must activate the CRM business function Social Services, Payment on Request (CRM_IPS_4S_7) and the ERP business function Social Services, Payment on Request (ERP_IPS_4S_7).

The following graphic illustrates the process flow for a payment on request in SAP CRM and SAP ERP. For a description, see Features.

Prerequisites

For more information about the Customizing settings, see the Social Services Customizing settings under Start of the navigation path Social Services Next navigation step Payment on Request Next navigation step Define Payment Requests End of the navigation path.

(See also: the section Prerequisites in the SAP CRM business function documentation Social Services, Payment on Request)

Features

  • Business Transactions in SAP CRM

    A payment on request is based on two consecutive business transactions. A user enters a social benefit to be provided to a citizen as a requestable entitlement items in a social service plan. If a citizen wants to claim a social benefit, this is represented using the subsequent payment request business transaction.

    Both business transactions reference each other and are organized in the same social case.

  • Web Request-Based Requester Data

    The requester data for the citizen is incorporated as a Web-based XML form in the payment request. This means that the payment request form can therefore also be made available for online services (see also: Web Requests).

  • Social Services Documents in SAP ERP

    Requestable entitlement items in a social service plan are saved in SAP ERP as a gross entitlement document with the selected parameters requestable and on hold. The invisible parameter On Hold in the CRM UI prevents payment being made for items in a social service plan.

    When a payment request is created, a corresponding gross entitlement document is generated as a copy of the existing (SSP) gross entitlement document in SAP ERP. The parameter On Hold is not selected in the entitlement document for the payment request. Following approval, this produces a payment request to make payment for the benefit items.

  • Automatic Functions

    In the SAP CRM Customizing settings for Social Services, you define the corresponding strategies and rules to support automatic payment request processing on the basis of BAdI implementations and BRFplus.

    Function

    Use

    Item proposal strategy (IPS) for social service plan

    During creation of requestable entitlement items in the social service plan.

    BAdI CRM_WEBREQ_ORDCHANGE

    For the data update in the payment request for changes in the payment request form.

    Case type determination strategy

    During creation of a payment request, the business partner for the requester is used to assign an associated social case,

    Decision flow determination

    During creation of a payment request, a SSP determination strategy is used to assign the decision flow with the requestable SSP entitlement items.

    Item proposal strategy (IPS) for payment request

    During creation of requestable entitlement items in the payment request.

    Item assessment strategy

    Supports an automatic valuation of payment request items with the status Released or Rejected.

    Approval strategy

    Defines the criteria for the approval check for payment requests.

More Information

Payment Request

Social Service Plan