Configuring the E-Mail
Notification
To get e-mail to work in conjunction with Workflow you have to configure the e-mail notification.
Procedure
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1. Navigate to System Administration ® System Configuration ® Universal Worklist and Workflow ® Workflow ® Engine ®Engine.
2. Choose the notification service you want to use. If you don’t have the KM installed with the portal then change the Notification Service to Java Mail.
If the portal comes with the KM services and you want use the KMC mail notification, the Notification Service should be CM Notification.
3. Now navigate to System Administration ® System Configuration ® Universal Worklist and Workflow ® Workflow ® Mail ® Mail.
4. For Java mail notifications configure the parameters, which are explained in the following table.
Parameter |
Description |
From |
Mail sender (is copied to From field of sent messages) |
SMTP Host |
Name of SMTP server host (typically used to send e-mail only). |
Subject |
Statement appearing as the default subject in the mail |
Troubleshooting E-Mail Notifications
I do not get any e-mail notifications when using collaboration task. What needs to be configured to receive e-mail notifications through the KM notification service?
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1. Check that for the process creator a (correct) e-mail address has been configured:
Log on as a user with administrator rights and go to User Administration ® Search
2. Check that for the workflow system a legitimate e-mail address has been configured:
a. Log on as a user with administrator rights and go to System Administration ® System Configuration ® Knowledge Management ® Content Management ® Global Services ® Show Advanced Options ® Notificator Service.
b. Under Originators: notificator.EMAIL, enter a legitimate e-mail address.
3. Check that for the workflow system an e-mail and internet channel has been configured:
a. Log on as a user with administrator rights and go to System Administration ® System Configuration ® Knowledge Management ® Content Management ® Global Services ® Show Advanced Options ® Notificator Service.
b. Edit Channels: EMAIL, for example, enter SMTP as the Type and enter the server name. Password should be empty (depending on the server requirements).
c. Log on as a user with administrator rights and go to System Administration ® System Configuration ® Knowledge Management ® Content Management ® Global Services ® Show Advanced Options ® Notificator Service.
d. Edit Channels: INTERNET, for example, enter SMTP as the Type and enter the server name. Password should be empty (depending on server requirements).
Where can I find workflow log and workflow trace files?
SAP NW AS 6.20 / SAP NW AS 6.30
\usr\sap\<instance name>\j2ee\j2ee_00\cluster\server\services\servlet_jsp\work\jspTemp\irj\root\WEB-INF\portal\logs
For example, \FP5\JC02\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\logs
Example
Following is an example of a collaboration task notification.
The format is not configurable - when a task has been updated or completed, any changed task attribute is displayed in bold. If the third notification option is chosen, task creation is considered an update and will generate a notification. For example: A Workflow task has been completed.
Example of Collaboration Task Notification
Task Details |
Values (updated values are displayed in bold) |
Task Name |
ST2 |
Status |
Approved |
Completed By |
admin, admin |
Priority |
Low |
Creator |
admin, admin |
Time created |
2005-01-21 10:24 |
Time due |
2005-01-28 00:00 |
Completion Progress |
100% |
Task Notes |
Some notes |
More Information