Business Package for SAP CRM

Management Summary

To make the right decision quickly and effectively, employees need central access to all relevant data and information. Constant availability (at any time and from any place) and instant access to data and information are the essential building blocks of today's decision-making processes.

The business package for SAP CRM is based on portal technology. To use the business package you need to install the systems that are specified in the technical data below.

Supported Roles and Worksets

The Business Package for SAP CRM 7.0 supports the following roles and worksets:

Partner Channel Management: Channel Manager
Partner Channel Management: Partner Manager
Telecommunications: Channel Manager
Telecommunications: Partner Manager
CRM Web Channel: Customer
Digital Asset Management (DAM): Digital Asset Management
Incentive and Commission Management (ICM): Incentives and Commissions

Business Benefits

The business package offers your enterprise the following advantages:

Preconfigured content: Default CRM roles and preconfigured iViews
One common, standard framework for content (for example, roles and iViews) that still allows you to combine and personalize your content as often as you require
Roles you can use to combine structured and unstructured CRM content any way you want and tailor it to your needs
Integration of non-SAP solutions and external content
Integrated SAP NetWeaver Knowledge Management with content management, text, retrieval, and extraction functions
Easy visual adaptation to your corporate design by using central style sheets

Technical Data

Availability	SAP NetWeaver Portal 7.0 (2004s) SAP CRM 7.0 SAP NetWeaver Business Intelligence (BI) Content 7.0.3
Browser Recommendation	See SAP Note 1114557
Languages	Available in all languages supported by SAP CRM 7.0
Data Origin	SAP CRM 7.0

More Information

For more information about how to configure the business package and your role, see SAP Solution Manager at Basic Settings for SAP CRM Business Package for SAP CRM Configuration Configuring the Business Package .
For more information about the portal integration in SAP CRM, see Customizing for Customer Relationship Management under UI Framework Portal Integration .
For more information about the portal integration in SAP CRM, see SAP Library for Customer Relationship Management on SAP Help Portal at http://help.sap.com SAP Business Suite SAP Customer Relationship Management SAP CRM 7.0 Application Help SAP Customer Relationship Management Components and Functions Basic Functions UI Framework and Configuration Portal Integration .