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Role Role: ep.bp_crm.cst

 

Nowadays, saving time, customer retention, and having an overview of customers are becoming increasingly important in the world of commerce. As a customer, you want to be able to access quickly the applications you use most frequently, and obtain specific information and services there. The Customer role allows you to shop in the Web shop, request a service, or manage your payment transactions.

The Customer role fulfills customer requirements by saving time and giving a better overview of the user’s behavior. All of the applications that are required by the customer are available in the portal after he or she has logged on to the system via single sign-on.

Business Benefit

  • Direct access to sales and service applications

  • Single sign-on

  • Full contact history of sales and service documents

  • Personalized product recommendations

  • News and information pushed to customers

  • Store locator

  • Online billing and payment

  • Personalization features

  • Access to live support

  • Administrative self-services

Navigation Structure

  • Home

    • Overview

    • About Us

    • Live Support

    • Statistics

  • Shop

    • Ordering

    • Payment

  • Service

    • Support

    • Complaints and Returns

  • Setup

    • Settings

    • User Management

    • View Management

Integration

The central elements of the Customer role are:

  • SAP CRM Web Channel Business-to-Business (B2B) Web shop

  • Service and support functions of the SAP E–Service application

  • Administration of payment transactions in the SAP Financial Supply Chain Management Biller Direct (FSCM) application

  • SAP NetWeaver Business Intelligence (BI) Content

  • SAP NetWeaver Knowledge Management content

Constraints

The Change Password iView is not delivered in the standard Customer business role. If you want to change your password, click CRM Personalize in the header area of the CRM portal desktop. However, if you want to use the Change Password iView in the Customer business role, see SAP Note 869852.