Service Arrangement for Service
Providers 
Use
The service arrangement contains resource details for the service provider that the system uses to identify matches for demands. You can create more than one service arrangement for a service provider. For example, you can create a series of service arrangements for a service provider, each with specific availabilities and qualifications.
Prerequisites
You have made all appropriate entries for the resource settings within the SAP IMG by choosing SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Workforce Deployment Server ® Business Settings for WFD Server ® Resource Settings ®
· Define Service Area
· Define Job Functions and Levels
· Define Availability Templates
· Define Overtime Limit Profile
· Define Capacity Limit Profile
If you want to add qualifications to the service arrangement, you have defined them within the SAP IMG by choosing SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Service Resource Planning ® Qualification Management.
Features
You can enter the following information to define the service arrangement.
Tab |
Details |
The validity date for the service arrangement. |
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The days and times when the service provider can be scheduled to meet a demand. This can be: · Retrieved automatically by the system from an availability template · Detached from the template and changed for the resource · Entered manually |
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The address of the service provider to which the individual Business Partner belongs. |
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Defines the position within the enterprise into which a resource can be scheduled. Job functions might have further granularity based on a level. |
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The time that the service provider has available for assignments. You see tab only when you select either equal or overall capacity. |
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The primary and alternative service areas to which the service provider can be assigned. |
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The service provider’s qualifications and the proficiency level for each qualification. |
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A list of changes made to the service arrangement data. |
Activities
When adding a new service arrangement, you define the availability boundaries, the capacity, as either:
· Working Time Based a type of concrete assignment based on actual measurable work.
· Equally Distributed where the work is equally distributed for each interval of a service arrangement. For example, a week having the total capacity of 90 hours distributed as:
¡ Monday, 8:00am – 8:00pm, 18 hours
¡ Tuesday, 8:00am – 8:00pm, 18 hours
¡ Wednesday, 8:00am – 8:00pm, 18 hours
¡ Thursday, 8:00am – 8:00pm, 18 hours
¡ Friday, 8:00am – 8:00pm, 18 hours
· Overall where the work is based on the overall capacity for the service arrangement and several availability intervals.
The difference between Equally Distributed and Overall is based on capacity and calculation of remaining availability when scheduling and creating manual assignments.
· For equally distributed capacity service arrangements, the system is not allowed to have more than the given capacity, so the capacity is distributed equally for all time intervals. In the above example, the system allows only one concrete assignment at one time as the availability, worktime interval and capacity results in 1.5 persons/second.
· For overall capacity service arrangements, the total capacity within the service arrangement is the limit for an error message. Using the same example, on Monday morning 8:00am it’s possible to create 90 concrete assignments of one hour duration at the same time with an unknown number of persons). The creation of the 91st assignment anywhere within the assignment and availability time range will result in an error message because of a violation of the overall capacity limit of the resource.