Service Area 

Use

You use this tab to define the resource’s service area. A service area is a smaller grouping of locations beyond the organizational structure identified as being available for resources to service. Resources can be assigned to both a first-line area of service (Primary Service Area) and a secondary area of service (Alternative Service Area).

 

Prerequisites

By default, service areas are defined as the combination of postal code(s) and country. Depending upon your implementation requirements, you can define a different attribute for service areas, such as Region, Province, District. You assign service areas by choosing SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Business Settings for WFD Server ® Resource Settings ® Define Service Areas.

 

Features

You can set resources to be responsible for one or many service areas and assign one or more resource to one service area.

You do not assign demands to service areas. The service area to which a demand belongs is determined at runtime through the BAdI SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Service Resource Planning ® Service Order Based Demands ® Business Add-In: Derive Service Area.

The service area for the resource is time dependent. This allows you to create new service areas and have them become effective as of a specific date. For example, if you are planning a new service area to go live within two months, you can set service area validity dates within resources to meet this time frame so that the scheduling solution can staff the resources to the appropriate assignments as soon as the service area becomes available.

You can assign resources for responsibility to either a Primary Service Area or an Alternative Service Area. The system then knows which resources will be available for staffing in different service areas based on how the service area is created.