Service Arrangement for Employees 

Use

The service arrangement contains resource details for the employee that the system uses to identify matches for demands.

 

Prerequisites

You have made all appropriate entries for the resource settings within the SAP IMG by choosing SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Workforce Deployment Server ® Business Settings for WFD Server ® Resource Settings ®

●     Define Service Area

●     Define Job Functions and Levels

●     Define Availability Templates

●     Define Overtime Limit Profile

●     Define Capacity Limit Profile

If you want to add qualifications to the service arrangement, you have defined them within the SAP IMG by choosing SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Service Resource Planning ® Qualification Management.

 

Features

You can enter the following information to define the service arrangement:

Tab	Details
WFD General Information	The date for which the service arrangement is valid. The employee’s: ●     Hire and start dates ●     Cost rate (visible only when integrated to cProjects) ●     Whether the employee is Groupware relevant ●     Termination date
Availability	The days and times when the employee can be scheduled to meet a demand. This can be: ·        Retrieved automatically by the system from an availability template ·        Detached from the template and changed for the resource ·        Entered manually
Location	Which address to use when locating a resource, either the employee’s address (Individual) or the company to which the employee belongs (Organization). You choose the address you want to utilize as the employee’s starting location for the day.
Job Function	Defines where the resource can be scheduled. Job functions might have further granularity based on a level.
Service Area	The primary and alternative service areas to which the employee can be assigned.
Qualification	The employee’s qualifications and the proficiency level for each qualification.
Change History	A list of changes made to the service arrangement data.

 

Activities

There can be only one service arrangement for an employee. The system generates a default service arrangement ID comprised of:

·        Business partner number

·        Employee’s first and last name

You can override this default ID by entering a new ID. If however, the default ID is already in use, you see a message that the ID is already in use and you must enter a new ID.

When you add a new service arrangement for an employee, the capacity defaults to Working Time Based, a type of concrete assignment based on actual measurable work.