Exchange Parts in the Product Catalog 

Use

You can now identify products as exchange parts in the product master and display them as such in the product catalog. Exchange parts can be returned for a specific purpose after being used by customers. The reasons for this are most commonly remanufacturing or scrapping in accordance with legal regulations. A deposit is often charged when a part is sold, to ensure that the used part is returned. 

If a product has been identified in SAP CRM product master as an exchange part, the system displays additional attributes for this product in the product catalog. These attributes appear in addition to the standard attributes as described in Product Display in the Product Catalog. 

In the CRM E-Commerce Web shop, the system flags exchange parts in the shopping basket and in the product catalog.

Prerequisites

●     You have maintained products and associated products in SAP CRM in the SAP Easy Access Menu under Master Data  ®  Products  ®Maintain Products. 

●     You have flagged a product in the product master as an exchange product with a core entitlement.

●     You have assigned the products to the product catalog. For more information, see Product Assignment.

Features

Product List View

In the product overview list, two columns are relevant for the exchange parts function:

●     Exchange Part

Products are flagged if there are exchange parts. This information is taken from the product master.

●     Remanufacturable

Defines whether the product can be remanufactured or not.

Product Details List

When you select the product details, the following attributes are displayed:

●     Validity Period

The system determines this attribute from the entitlement in the SAP CRM system.

●     Settlement period

The system determines this attribute from entitlements in the SAP CRM system.

●     Core deposit

The system determines this attribute using the IPC.

●     Direct purchase price

The system determines this attribute using the IPC.

In addition an extra tab page is displayed:

·        Remanufactured / New Product tab page

This tab page displays details of remanufactured or original products related to the exchange product. The system determines these products using the Marketing method schema. You define the method schema in SAP CRM, and assign it on the Marketing tab page in the Shop Management application.