Electronic Customer Services 

Use

This business scenario allows utility company customers to use web application SAP Utility Customer E‑Services (SAP UCES) to change customer data, enter the current meter reading, and execute move-ins and move-outs, among other things.

SAP IS‑U /Utility Customer E‑Services contains the application SAP FCSM Biller Direct.

Prerequisites

Business partner	SAP application components	Configuration
Utility company customer	SAP IS-U 4.72 SAP IS-U/Utility Customer E‑Services 1.0 SAP Web Application Server 640	Use the SAP Solution Manager

 

Process Flow

The business processes run as follows:

1. Move-In
2. Meter Reading Entry
3. Electronic Bill Presentment and Payment
4. Move-Out