User Management in CRM E-Commerce 

Use

You use this component to create and manage internet users for your CRM E-Commerce and Channel Management Web-based applications.

An internet user provides customers and employees with access to Web-based applications, for example the Web shop or the Customer Portal, and determines, through the use of authorization roles, which activities and transactions they can carry out within these applications. 

 

Integration

User Management is integrated with CRM E-Commerce and Channel Management Web applications and the SAP Enterprise Portal.

 

Features

User Creation

You can create and maintain Internet users for your Web-based applications in the following ways:

·        In your SAP CRM backend system

For all CRM E-Commerce applications.

·        In the Web-based User Management application

For B2B CRM E-Commerce applications only.

For more information, see User Creation in CRM E-Commerce.

Authorization Assignment

You use authorization roles to determine the transactions and activities the internet users can carry out. For example, you can create internet users who can do the following:

·        Shop in the B2B or B2C Web shops

·        Create other internet users, that is Web shop managers and superusers,

·        Work as application administrators, for example for the Auctioning via Web shop application.

For more information, see Authorization Concept in CRM-E-Commerce.

 

Users in the Partner Portal and Customer Portal

You can create internet users for the SAP NetWeaver Portal Partner and Customer Portals. For more information, see User Management in SAP Enterprise Portal 6.0.

 

See also:

For more information on configuring user management, see the E-Commerce configuration documentation in SAP Solution Manager.