Data Flow from the WFD Server to Groupware 

Use

You can send assignments as Groupware tasks and Groupware appointments with a subject line and text.

The Groupware tasks and Groupware appointments are entered in the resource's to-do list or calendar.

Features

You can publish, change, and delete WFD assignments from the application or WFD Server in the Groupware.

When using the Groupware integration for the first time, you can transfer existing WFD Server assignments, which belong to WFD applications such as service resource planning in mySAP CRM, to the Groupware.

You can send WFD assignments as Groupware tasks and Groupware appointments.

Groupware tasks

Groupware tasks are a resource's capacitive assignments. A Groupware task contains the planned required capacity and the period in which the work is to be performed, for example, ten days in May. The resource can use Groupware tasks as original sources when creating concrete appointments in the Groupware application.

If the times of an assignment that has already been published in the Groupware are changed, the times are automatically aligned in the Groupware when you save. The changes are transferred by the WFM event handler. Changes to texts are not automatically transferred; you have to retransfer the Groupware task from the application (in Service Resource Planning for cProjects-based demands, only, using the automatic Groupware Task send function).

If a WFD assignment is deleted, the corresponding Groupware task is automatically deleted. In Service Resource Planning, you can also delete only the publishing in the Groupware, that is, without deleting the assignment itself (in the Groupware Task function).

 

Groupware appointments

Groupware appointments are concrete appointments, such as Thursday, 2 p.m. – 4 p.m.

An assignment can only ever be sent to one individual resource, and not to groups.

For cProjects-based requirements, you can create recurring appointments, such as every Tuesday. Recurring appointments are incorporated in the Groupware (provided that they are simple, that is, they do not have any hierarchical rules). Exceptions such as every Tuesday, but not the last Tuesday of the month are not supported.

Assignments always have a category that is used to assign them uniquely to an application. That is, if a resource makes changes to the objects, the changes are transferred back to the application. See also Data Flow from Groupware to the WFD Server.