WFM Event Handler 

Definition

The WFM event handler is an object to which WFD Server sends all changes made to assignments, requirements, and resources. All WFM applications can subscribe in the event handler to receive information about object changes. Each application can specify the category of objects for which it wants to receive information about changes (assignments, requirements, resources) and the event type for each object (new objects, changed, or deleted ones).

You make the required settings within the SAP IMG for CRM by choosing: SAP Implementation Guide ® Customer Relationship Management ® Workforce Deployment ® WFD Server ® WFM Event Handler ® Specify Event Handling for WFD Objects.

 

Use

The WFD Server planning service can be used by various applications. The WFM event handler guarantees the flow of information between these applications.

The application systems first have to register in the event handler and specify the type of changes in which they are interested.

When the event handler receives changes from WFD Server, it checks which applications are interested and sends them (that is, one change can be sent to various systems, or one, or none).

The application systems can delete their registration at any time.

Example

The Service Resource Planning application and the Groupware Inegration are registered as subscribers in the event handler. You want to be informed about changes to all objects (assignments, requirements, and resources). When assignments are changed in Service Resource Planning, the changes are automatically transferred to the Groupware via the event handler.