Data Flow from Groupware to the WFD Server 

Use

You can transfer changes to groupware objects back to the application via the WFD Server. This functionality is available for cProjects based requirements only.

Prerequisites

You have maintained customizing settings in the Implementation Guide for CRM by choosing: SAP Implementation Guide ® Customer Relationship Management ® Workforce Deployment ® WFD Server ® WFM Groupware Integration.

Features

·        You can change or delete all appointments that you have received from WFD Server. The changes are automatically transferred to WFD Server.

·        Recurring appointments: changes of single occurrences within a series are possible if they are related to the date or time of an appointment.

·        You can create new appointments in the groupware. They can be transferred to the application and created as an assignment or time allocation. Changes to these appointments are also transferred at all times.

New appointments in the groupware (that is, appointments created manually by the groupware user) are differentiated as follows:

¡        The category is filled according to the following model: WFM_xxx_1234567890, where xxx is the application (such as CRMSV). This kind of groupware appointment can be assigned to a WFM application. If the 10-digit number can also be assigned to an existing WFM assignment, a new WFM assignment is created from the newly created groupware appointment; the new WFM assignment represents a lower-level assignment of the original assignment.

This kind of WFM assignment is recognizable as an assignment for a particular project role demand in Service Resource Planning. They do not have to be differentiated from assignments that were originally created in Service Resource Planning.

¡        The category is different. Provided that the required Customizing settings are made, the groupware appointment becomes a WFD time allocation (identified by the staffing status, the public class, and category of the Groupware object).