Business Task
Management
Purpose
Business tasks are the activities generated either by the company’s underlying business processes or by the users themselves as reminders to themselves or in order to delegate work to colleagues. The sooner users complete the tasks, the quicker the processes run. The easier it is for users, departments and companies to generate and track the tasks, the higher the quality of the output from the processes and the higher the transparency of processes within a company. Tasks in SAP NetWeaver 7.0s range from collaboration tasks generated manually in response to exceptions to work items generated from automated business processes.
Tasks in SAP NetWeaver are typically links to activities or transactions rendered by the mySAP Business Suites or form-based tasks for the occasional user, for example, Manager Self Services using interactive forms based on Adobe software,.
Task administration in SAP NetWeaver is greatly simplified because the tasks generated by the automated processes (workflows) are all generated by the same Business Process Management (BPM) runtime software. This means that the administration, such as locating tasks without owners or archiving, can be done on a uniform basis, irrespective of the source of the tasks. This reduces the total cost of ownership and ensures that the business processes run as fast as possible.
Key Features
The Business Task Management IT scenario allows you to coordinate, monitor, and execute tasks arising from automated process flows.
Business Task Management provides the following benefits:
● Enables simple and centralized access to SAP tasks
● Provides business and technical users with event-driven tasks, alerts, business context and Guided Procedures to effectively react upon process exceptions and tasks
● Provides procedures for exception-handling and knowledge-worker integration set up by local experts
● Encourages individual control at the lowest level of granularity
● Provides one-step access to tracking task progress
Integration with Other IT Scenarios
Business Task Management is linked to the Enabling User Collaboration IT scenario which allows individual users and teams to communicate within their business processes and access shared data in virtual rooms.
Scenario Variants
List of Scenario Variants
Scenario Variant |
Process /Improvement /Functionality |
Benefit |
Any task, be it workflow, event resolution or otherwise, can be de-composed into smaller subtasks on a task-by-task basis. In NetWeaver 7.0 there is a link to the underlying Business Suite workflow. |
Higher granularity in the visibility of task resolution, better tasks management and improved results. |
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Previously, developing form-based workflows was the realm of the IT department that possessed the necessary workflow skills. NetWeaver 7.0 allows you to quickly define simple offline scenarios without having to implement full-blown applications or workflows, thus enabling decentralized process automation and task generation. |
Decentralized organizational units have control over their task generation through the rapid development of simple automated processes sharing the same BPM runtime. |
Usage Types in the BTM Scenario
Features |
Usage Type |
Collaboration tasks from different collaboration rooms are accessed centrally instead of in the different collaboration rooms |
This requires the Enterprise Portal.
When implementing Application Sharing, we recommend using a separate application sharing server. |
SAP Business Workflow items from different SAP Business Suite applications or Web Applications Servers are accessed centrally. |
This requires one EP usage type for accessing and launching the tasks deployed in the same system landscape as the SAP Business Suite applications and AS-ABAP usage types for any independent workflows. |
Alerts are accessed from one task list. |
Central alert server which is part of the AS-ABAP usage type, together with the EP usage type. |
Interactive forms based on Adobe software forms are integrated in a workflow. |
This requires one EP usage type for accessing the work items together with an AS-ABAP usage type for the workflow management and the AS-JAVA which includes the ADS software needed for the interactive forms. The client must have an Adobe Reader installed. |
Guided procedures are accessed from a central task list. |
This requires one EP, which includes an AS-Java, for the guided procedure modeling environment and Universal Worklist and the AS-ABAP for the BPM runtime engine. |
Interactive forms based on Adobe software are integrated in a guided procedures. |
This requires one EP, which includes AS-java, for the guided procedure modeling environment and Universal Worklist and the AS-ABAP for the BPM runtime engine. The AS-Java that is used for the interactive forms is part of the EP usage. The client must have an Adobe Reader installed. |
Related Information
For more information, see: http://service.sap.com (use the following quick links)
User Role or Task Area |
Guide |
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SAP NetWeaver Release 7.0 |
/instguidesNW70 |
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Subfolders |
Installation (master guide, installation guides) |
/installNW70 |
Upgrade (upgrade master guide, upgrade guides) |
/upgradeNW70 |
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Maintenance support package guides |
/MaintenanceNW70 |
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SAP Notes SAP Notes on installation, upgrade, and implementation |
/SAPNotesNW70 |
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Universal Worklist User Guide |
http://help.sap.com navigate to Documentation ® SAP NetWeaver (or use direct link http://help.sap.com/content/documentation/netweaver/index.htm). For the relevant release, choose the language you want to display the documentation. Choose Getting Started – Using SAP Software ® Working with Tools and Features ® Using Universal Worklist |
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Business Task Management Power User Guide |
http://help.sap.com navigate to Documentation ® SAP NetWeaver (or use direct link http://help.sap.com/content/documentation/netweaver/index.htm). For the relevant release, choose the language you want to display the documentation. Choose SAP NetWeaver Library ® Power User’s Guide ® Business Task Management |
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