Maintaining the External-Facing Portal 

Purpose

This IT process describes the steps for maintaining and monitoring an external-facing portal.

Prerequisites

●     You have completed the IT process steps described in Configuring the External-Facing Portal and Creating External-Facing Portal Content.

●     You are logged on as an administrator. The steps below show, in parentheses, who is responsible for performing each step.

●     You have the necessary portal permissions to work with the portal objects you need to maintain.

Process Flow

The following activities can be performed in any sequence on an as-needed basis:

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       1.      Define quick links for specific portal content (content administrator).

Quick links enable administrators to create shortcuts to portal content so users can enter short, easy-to-remember URLs to access the content.

       2.      Monitor performance and usage statistics (system administrator).

The portal provides reporting tools that display statistics on how many users entered the portal and what content was viewed. These tools are designed to work with and display statistics about anonymous users. In addition, you can view information about specific groups, for example, registered and anonymous users.

Result

By monitoring the short-, medium- and long-term activities of portal users, administrators can adjust the portal settings to improve its performance and generate better acceptance by users. Content delivered to portal users can also be customized and enriched to help users accomplish specific tasks more efficiently and to make new features available.

The next steps in implementing an external-facing portal can be performed. For more information, see Using the External-Facing Portal.