Entering content frameProcess documentation Solution Definition Locate the document in its SAP Library structure

Purpose

You define a solution using various types of information. The user later conducts searches based on this information. A comprehensive solution explanation can greatly simplify a search for solutions, offering a variety of methods or categories by which the user can search. Most importantly, a detailed solution enables the user to eliminate a problem or symptom.

Process Flow

  1. You enter the basic data and classification of a solution as detail information. The detail information includes:

The solution type is the highest categorization level of a solution in the SDB.

You can define various categories for each solution type.

You create priorities in Customizing and then assign these priorities to solutions.

The subject profile is a collection of code group profiles across multiple catalogs. The subject profile can be structured.

You can customize a list of validation categories independent of the symptom type.

You enter the date range from and to which the symptom is valid.

A solution can have one of two statuses, created or released.
  1. You enter a text description of the solution. You can also upload texts from other sources. If necessary, you enter descriptions in multiple languages. For more information, see Maintaining Descriptions in Multiple Languages.
  1. If applicable, you add tasks and attachments to the solution.

See also:

Assigning a Task

Creating an Attachment

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