Creating an Attachment (SAP Library

Creating an Attachment

Use

You create attachments for solutions to provide additional information from "outside" sources about how to resolve problems reported in symptoms. The outside sources can be a website address, a business document that you create, a PC file, or a business object.

Procedure

On the solution maintenance screen, choose the Attachment tab in the solution subscreen and then choose Add new attachments.

The Attachment: Select a Format dialog box appears.

Select the format of the attachment you want to create and then choose Enter.

Add the attachment.

The procedure varies depending on the format you selected:

If you selected Internet Address as the attachment format, the Select URL dialog box appears in which you enter the internet address and a short description of the address.
If you selected Business Document Service as the attachment format, the Business Document Navigator screen appears from which you select an attachment of various file formats.
If you selected Copy Desktop Document as the attachment format, a dialog box appears from which you select a file from your PC.
If you selected Business Object as the attachment format, the Select Business Object Type dialog box appears. Select the object type and then choose Continue.

Result

The attachments are added to the solution whose information is displayed on the solution subscreen. You can view the attachment names in the navigation area on the left side of the screen and from the Attachment tab in the solution subscreen, where you can also see the attachment contents. You can also change and delete attachments from the Attachment tab.

Note

You can display the attachments you created either in a separate window or browser or in the preview section of the screen. Double-click the attachment or choose the hotspot in the far left column to open the attachment in a separate window. The application linked to the attachment is launched in the separate window, for example Microsoft Word displays a document and a web browser displays an internet address. A single-click on the attachment displays the document in the preview section of the screen.