
Maintaining Descriptions in Multiple Languages
Use
The knowledge engineers can use this feature as a convenient way to edit the symptom and solution free-text descriptions in multiple languages without logging on to the server in the different languages.
Procedure
The Change Symptom Long Text dialog box appears if you are entering a symptom description. If you are entering a solution description, the Change Solution Long Text dialog box appears.
The long text icon appears.
The first line of the long text appears as the short description of the symptom or solution.