Support Package Manager: Troubleshooting
The Support Package Manager goes through various steps during an import. If errors occur, the Support Package Manager terminates the import to make sure that the system is consistent. After you have corrected the error, you can continue importing the Support Package. If the import is terminated, a dialog box appears informing you at which step it was terminated, and why.
You can also display this dialog box by choosing Goto ® Status, and then Queue, Support Package or SPAM update (see also
Displaying Additional Status Information). Depending on the step where the error occurred, the dialog box gives you troubleshooting tips on removing the error.You may also have to
reset the status of the Support Package.Note
If you have any problems downloading Support Packages from SAPNet - R/3 Frontend, read Note 34376.
If problems occur while you are working with the Support Package Manager, read Note 447925, which gives you an overview of known problems and their solutions.
You can find a list of the most important Notes from Online Correction Support (OCS) in Note 97620, which is regularly updated.
If you cannot solve your problem using these Notes or with the following information, send an error message in SAPNet - R/3 Frontend using the information from the error dialog box. Assign it to the component BC-UPG-OCS. Also read Note 97660 before creating your error message.
See also:
Support Package Manager: ABAP/Screen Generation Support Package Manager: Test Import Errors in Support Package Manager Steps Resetting the Status of a Support Package Deleting a Queue