Working on an Issue Assigned to You (SAP Library - CBI Question & Answer Database)

Working on an Issue Assigned to You

Procedure

If you have been assigned responsibility for an issue, you can navigate to it in one of two ways:

When you log on to the Q&Adb, the system displays a message telling you that you have been assigned an outstanding issue. You are asked whether you would like to open the issue directly. Select Yes to go to the issue.
You can also open an assigned issue while you are working with the Q&Adb.

In the Q&Adb, select the Issues substructure.
On the upper right screen area, select My Open Responsibilities.
On the lower right screen area, select the relevant issue and open the Issue Editor by double-clicking a field in that row.
You can edit an issue as follows:

Inform a team or team members about an issue.

Assign action items on the Action items tab and monitor whether they are completed on time.

Calculate and update the effort required to resolve an issue

Determine the status of an issue on the Details tab. The person who enters an issue sets the status to Open and Assigned. If the issue cannot be clarified at present, select the status Deferred. The issue will then not appear as outstanding.

When an issue is resolved, select Closed. You can describe the solution in a document and link this document to the issue.

You cannot edit a closed issue at a later stage. The date you set the status as Closed appears as the Resolution date on the Issues tab.