Recording Detailed Information About Issues (SAP Library

Recording Detailed Information About Issues

Prerequisites

You have opened the Issue Editor. You have entered an issue and described it in detail on the Issue tab, or you have been assigned responsibility for an issue.

Procedure

Select the Details tab.

In the Classification list box, select a category for your issue. The values available in this field are defined in the Administration menu (for example, Authorization, Conversion, Documentation, Training, and Project Management).

In the Project phase list box, enter the project phase affected by the issue. Select Future Project, if you cannot specify a project phase.

Determine the urgency of the issue in the Priority list box.

In the Responsible 1 and Responsible 2 fields, select the people responsible for resolving the issue.

The project members you enter here will be informed that they have an outstanding issue the next time they log on to the Q&Adb.

In the Status list box, enter the status of the issue. When you add an issue, the default status is Input and Unassigned. Once you have assigned responsibility for an issue, the status automatically changes to Open and Assigned.

If the issue cannot be clarified at present, select the status Deferred. The issue will then not appear as outstanding.
Select Closed once an issue has been resolved. You cannot edit a closed issue at a later stage.
Select Deleted if you want to remove an issue. You can view but cannot edit issues with the status Deleted.

You can inform a team or team members about an issue.

You can continue to edit the issue as follows:

Allocate assignments to individual project members on the Action items tab.

Estimate and monitor the effort required to resolve an issue on the Effort tab

Link to related documents on the Documents tab.

Choose Save to close the Issue Editor.

In the Administration ® Issue management menu, project managers can select the attribute values available in the Project phase, Classification, Priority and Status list boxes For more information, see Setting Attribute Values for Issues and Documents.