Printing and Faxing of Shop Papers (SAP Library

Printing and Faxing of Shop Papers

Use

In many cases, it is useful not only to display the shop papers for notifications on screen, but also to process them in the following ways:

Print out a paper version
Send as a fax
Keep a copy in the ArchiveLink optical storage system
Transfer to an Access database

Although a number of different media are involved here, the procedures used are similar.

When printing and faxing, remember that the first printout is always the original; all subsequent issues are treated as copies. For example, if you first send the breakdown analysis as a fax and then make a printout, the fax is the original and the paper printout is the copy.

Reasons for Printout

The following situations are possible:

The service or maintenance planner would like an overview of all the notifications that fulfill a certain criterion, and therefore requires a printout of the screen display.
The service or maintenance planner would like to use the printed version of notification data as shop papers, in other words, as the basis for performing certain activities, for example, because:

Immediate action is required for a malfunction, without the activity being planned in an order first
The company does not use service or maintenance orders and is therefore unable to create shop papers from them

In principle, the shop papers that are printed on the basis of the order are more detailed than those printed on the basis of the notification, since the order contains detailed service or maintenance planning.

For verification purposes, the service or maintenance planner needs to see a notification exactly as it would appear in print, and therefore saves it in ArchiveLink.
The service technician requires the data on site in his notebook rather than a paper printout, and therefore loads it from the SAP System to an Access database.
The service or maintenance planner wants to send a notification to a service technician on site, who requires the shop papers urgently by fax.

Features

The following functions are available to you:

Printing a notification in full

You use this procedure to print out a notification with all its items at once.

Printing a notification item

You use this procedure to print out individual items for a notification.

Printing shop papers for several notifications

You use this procedure to print shop papers for several notifications at the same time.

Viewing the print log

You use this procedure to determine which parts of the notification have been printed.

Faxing shop papers

You use this procedure to fax a notification or particular notification items.

Printing shop papers for notifications and orders at the same time

If a notification and order have been assigned to one another, you can print all the shop papers for the notification and order at the same time. You can start the printing process from either order or notification processing. You can also print out all the notification and order data on one shop paper.

Additional Functions

Archiving shop papers in ArchiveLink

You use this procedure to store a notification or particular notification items in ArchiveLink, the optical storage medium in the R/3 System.

Downloading notifications

You use this procedure to view and process a notification using a PC on site.