| Package | Description |
|---|---|
| de.hybris.platform.customersupportbackoffice.renderers | |
| de.hybris.platform.customerticketingfacades.converters.populators | |
| de.hybris.platform.ticket.comparator | |
| de.hybris.platform.ticket.dao | |
| de.hybris.platform.ticket.dao.impl | |
| de.hybris.platform.ticket.email.context | |
| de.hybris.platform.ticket.events.model |
Contains generated models for each type of de.hybris.platform.ticket.events.jalo package.
|
| de.hybris.platform.ticket.events.resource | |
| de.hybris.platform.ticket.factory | |
| de.hybris.platform.ticket.factory.impl | |
| de.hybris.platform.ticket.jalo | |
| de.hybris.platform.ticket.model |
Contains generated models for each type of de.hybris.platform.ticket.jalo package.
|
| de.hybris.platform.ticket.render.context | |
| de.hybris.platform.ticket.service | |
| de.hybris.platform.ticket.service.impl | |
| de.hybris.platform.ticket.strategies | |
| de.hybris.platform.ticket.strategies.impl | |
| de.hybris.platform.yacceleratorcockpits.ticket.email.context |
| Modifier and Type | Method and Description |
|---|---|
protected Component |
CorrespondenceRenderer.createCommentBox(CsTicketEventModel csTicketEventModel) |
protected Component |
CorrespondenceRenderer.createEntryChangeBox(CsTicketEventModel csTicketEventModel) |
protected Component |
CorrespondenceRenderer.createFooter(CsTicketEventModel ticket) |
| Modifier and Type | Class and Description |
|---|---|
class |
DefaultTicketEventPopulator<SOURCE extends CsTicketEventModel,TARGET extends TicketEventData>
Converter implementation for
CsTicketEventModel as source and
TicketEventData as target type. |
| Modifier and Type | Field and Description |
|---|---|
protected CsTicketEventModel |
DefaultTicketPopulatorTest.csTicketEventOneModel |
protected CsTicketEventModel |
DefaultTicketEventPopulatorTest.csTicketEventOneModel |
protected CsTicketEventModel |
DefaultTicketPopulatorTest.csTicketEventTwoModel |
| Modifier and Type | Method and Description |
|---|---|
protected Converter<CsTicketEventModel,TicketEventData> |
DefaultTicketPopulator.getTicketEventConverter() |
| Modifier and Type | Method and Description |
|---|---|
void |
DefaultTicketPopulator.setTicketEventConverter(Converter<CsTicketEventModel,TicketEventData> ticketEventConverter) |
| Modifier and Type | Method and Description |
|---|---|
int |
TicketEventsComparator.compare(CsTicketEventModel csTicketEventModel1,
CsTicketEventModel csTicketEventModel2) |
| Modifier and Type | Method and Description |
|---|---|
java.util.List<CsTicketEventModel> |
TicketDao.findTicketEventsByTicket(CsTicketModel ticket)
Find all ticket events for
CsTicketModel object. |
java.util.List<CsTicketEventModel> |
TicketDao.findTicketEventsForCustomerByTicket(CsTicketModel ticket)
Find all ticket events for
CsTicketModel object excluding private messages. |
| Modifier and Type | Method and Description |
|---|---|
java.util.List<CsTicketEventModel> |
DefaultTicketDao.findTicketEventsByTicket(CsTicketModel ticket)
Find all ticket events for
CsTicketModel object. |
java.util.List<CsTicketEventModel> |
DefaultTicketDao.findTicketEventsForCustomerByTicket(CsTicketModel ticket)
Find all ticket events for
CsTicketModel object excluding private messages. |
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
AbstractTicketContext.getEvent() |
| Constructor and Description |
|---|
AbstractTicketContext(CsTicketModel ticket,
CsTicketEventModel event) |
AgentGroupTicketContext(CsTicketModel ticket,
CsTicketEventModel event) |
AgentTicketContext(CsTicketModel ticket,
CsTicketEventModel event) |
CustomerTicketContext(CsTicketModel ticket,
CsTicketEventModel event) |
| Modifier and Type | Class and Description |
|---|---|
class |
CsCustomerEventModel
Generated model class for type CsCustomerEvent first defined at extension ticketsystem.
|
class |
CsTicketResolutionEventModel
Generated model class for type CsTicketResolutionEvent first defined at extension ticketsystem.
|
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
CsTicketChangeEventEntryModel.getEvent()
Generated method - Getter of the
CsTicketChangeEventEntry.event attribute defined at extension ticketsystem. |
CsTicketEventModel |
CsTicketEmailModel.getTicket()
Generated method - Getter of the
CsTicketEmail.ticket attribute defined at extension ticketsystem. |
| Modifier and Type | Method and Description |
|---|---|
void |
CsTicketChangeEventEntryModel.setEvent(CsTicketEventModel value)
Generated method - Setter of
CsTicketChangeEventEntry.event attribute defined at extension ticketsystem. |
void |
CsTicketEmailModel.setTicket(CsTicketEventModel value)
Generated method - Setter of
CsTicketEmail.ticket attribute defined at extension ticketsystem. |
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
CsTicketEventResource.getCsTicketEventModel()
Convenience method which just delegates to
AbstractResource.getResourceValue() |
protected CsTicketEventModel |
CsTicketEventResource.readResource(java.lang.String resourceId)
Gets the
CsTicketEventModel resource which is addressed by current resource request. |
| Modifier and Type | Method and Description |
|---|---|
java.util.Collection<CsTicketEventModel> |
CsTicketEventsResource.getCsTicketEventsCollection()
Convenience method which just delegates to
AbstractResource.getResourceValue() |
| Modifier and Type | Method and Description |
|---|---|
void |
CsTicketEventResource.setCsTicketEventModel(CsTicketEventModel value)
Convenience method which just delegates to
#setResourceValue(CsTicketEventModel) |
| Modifier and Type | Method and Description |
|---|---|
void |
CsTicketEventsResource.setCsTicketEventsCollection(java.util.Collection<CsTicketEventModel> value)
Convenience method which just delegates to
#setResourceValue(Collection) |
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
TicketEventFactory.createEvent(java.lang.String type) |
CsTicketEventModel |
TicketEventFactory.ensureTicketSetup(CsTicketEventModel event,
java.lang.String type) |
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
TicketEventFactory.ensureTicketSetup(CsTicketEventModel event,
java.lang.String type) |
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
DefaultTicketEventFactoryImpl.createEvent(java.lang.String type) |
CsTicketEventModel |
DefaultTicketEventFactoryImpl.ensureTicketSetup(CsTicketEventModel event,
java.lang.String type) |
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
DefaultTicketEventFactoryImpl.ensureTicketSetup(CsTicketEventModel event,
java.lang.String type) |
| Modifier and Type | Method and Description |
|---|---|
java.util.List<CsTicketEventModel> |
AbstractTicketsystemTest.MockTicketEventEmailStrategy.getEvents() |
| Modifier and Type | Method and Description |
|---|---|
void |
AbstractTicketsystemTest.MockTicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket,
CsTicketEventModel event,
CsEmailRecipients recepientType) |
void |
AbstractTicketsystemTest.MockTicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket,
CsTicketEventModel event) |
| Modifier and Type | Method and Description |
|---|---|
java.util.List<CsTicketEventModel> |
CsTicketModel.getEvents()
Deprecated.
|
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
TicketEventRenderContext.getEvent() |
| Constructor and Description |
|---|
TicketEventRenderContext(CsTicketEventModel event) |
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
TicketBusinessService.getLastEvent(CsTicketModel ticket)
Returns the last event on the ticket.
|
| Modifier and Type | Method and Description |
|---|---|
java.util.List<CsTicketEventModel> |
TicketService.getEventsForTicket(CsTicketModel ticket)
Gets all ticket events for
CsTicketModel object. |
java.util.List<CsTicketEventModel> |
TicketService.getTicketEventsForCustomerByTicket(CsTicketModel ticket)
Gets all ticket events for
CsTicketModel object excluding private messages. |
| Modifier and Type | Method and Description |
|---|---|
CsTicketModel |
TicketService.getTicketForTicketEvent(CsTicketEventModel ticketEvent)
Gets the ticket for given
CsTicketEventModel object. |
java.lang.String |
TicketBusinessService.renderTicketEventText(CsTicketEventModel ticket)
Get a description of a ticket for rendering on front ends
|
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
DefaultTicketBusinessService.getLastEvent(CsTicketModel ticket) |
| Modifier and Type | Method and Description |
|---|---|
java.util.List<CsTicketEventModel> |
DefaultTicketService.getEventsForTicket(CsTicketModel ticket)
Gets all ticket events for
CsTicketModel object. |
java.util.List<CsTicketEventModel> |
DefaultTicketService.getTicketEventsForCustomerByTicket(CsTicketModel ticket)
Gets all ticket events for
CsTicketModel object excluding private messages. |
| Modifier and Type | Method and Description |
|---|---|
CsTicketModel |
DefaultTicketService.getTicketForTicketEvent(CsTicketEventModel ticketEvent)
Gets the ticket for given
CsTicketEventModel object. |
java.lang.String |
DefaultTicketBusinessService.renderTicketEventText(CsTicketEventModel ticketEvent) |
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
TicketUpdateStrategy.assignTicketToAgent(CsTicketModel ticket,
EmployeeModel agent)
Assign the ticket to a new agent, or null to make the ticket unassigned.
|
CsTicketEventModel |
TicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket,
CsAgentGroupModel group)
Assign the ticket to a new group, or null to make the ticket unassigned.
|
CsTicketEventModel |
TicketEventStrategy.createAssignAgentToTicket(CsTicketModel ticket)
Create a creation event for the specified ticket TO THE CS Agent.
|
| Modifier and Type | Method and Description |
|---|---|
java.lang.String |
TicketRenderStrategy.renderTicketEvent(CsTicketEventModel ticketEvent)
Render the specific ticket event using the template setup for that event type
|
void |
TicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket,
CsTicketEventModel event,
CsEmailRecipients recepientType)
Send emails an email to the cs agent or agent group.
|
void |
TicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket,
CsTicketEventModel event)
Send emails relating to the specified event.
|
| Modifier and Type | Method and Description |
|---|---|
CsTicketEventModel |
DefaultTicketUpdateStrategy.assignTicketToAgent(CsTicketModel ticket,
EmployeeModel agent) |
CsTicketEventModel |
DefaultTicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket,
CsAgentGroupModel group) |
protected CsTicketEventModel |
DefaultTicketUpdateStrategy.createAssignTicketEvent(CsTicketModel ticket,
java.util.Set<CsTicketChangeEventEntryModel> changedValues) |
protected CsTicketEventModel |
DefaultTicketUpdateStrategy.createChangeEvent(CsTicketModel ticket,
java.util.Set<CsTicketChangeEventEntryModel> changedValues) |
protected CsTicketEventModel |
DefaultTicketUpdateStrategy.createChangeEvent(CsTicketModel ticket,
java.util.Set<CsTicketChangeEventEntryModel> changedValues,
java.lang.String note) |
| Modifier and Type | Method and Description |
|---|---|
protected void |
DefaultTicketEventStrategy.addAttachmentsToEvent(CsTicketEventModel event,
java.util.Collection<MediaModel> attachments) |
protected void |
DefaultTicketResolutionStrategy.addAttachmentsToEvent(CsTicketEventModel event,
java.util.Collection<MediaModel> attachments) |
protected AbstractTicketContext |
DefaultTicketEventEmailStrategy.createContextForEvent(CsTicketEventEmailConfigurationModel config,
CsTicketModel ticket,
CsTicketEventModel event) |
protected java.util.List<CsTicketEventEmailConfigurationModel> |
DefaultTicketEventEmailStrategy.getApplicableConfigs(CsTicketEventModel event,
CsEmailRecipients recepientType) |
protected RendererTemplateModel |
DefaultTicketRenderStrategy.getTemplateForEvent(CsTicketEventModel ticketEvent) |
protected java.lang.String |
DefaultTicketEventEmailStrategy.getTicketEventCommentTypeString(CsTicketEventModel event) |
java.lang.String |
DefaultTicketRenderStrategy.renderTicketEvent(CsTicketEventModel ticketEvent) |
void |
AsyncTicketEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket,
CsTicketEventModel event,
CsEmailRecipients recipientType) |
void |
DefaultTicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket,
CsTicketEventModel event,
CsEmailRecipients recepientType) |
void |
AsyncTicketEmailStrategy.sendEmailsForEvent(CsTicketModel ticket,
CsTicketEventModel event) |
void |
DefaultTicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket,
CsTicketEventModel event) |
| Constructor and Description |
|---|
AcceleratorCustomerTicketContext(CsTicketModel ticket,
CsTicketEventModel event) |
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