de.hybris.platform.cscockpit.widgets.controllers.impl

Class DefaultTicketController

java.lang.Object

de.hybris.platform.cockpit.widgets.controllers.impl.AbstractWidgetController

de.hybris.platform.cscockpit.widgets.controllers.impl.AbstractCsWidgetController

de.hybris.platform.cscockpit.widgets.controllers.impl.AbstractCallContextDependantController

de.hybris.platform.cscockpit.widgets.controllers.impl.DefaultTicketController

All Implemented Interfaces:

WidgetController, TicketController

public class DefaultTicketController
extends AbstractCallContextDependantController
implements TicketController

The default implementation of the TicketController interface.

Field Summary

Fields inherited from class de.hybris.platform.cscockpit.widgets.controllers.impl.AbstractCsWidgetController

CONTROLLER_CONTEXT

Constructor Summary

Constructors

Constructor and Description
DefaultTicketController()

Method Summary

Modifier and Type	Method and Description
void	assignTicketToAgent(TypedObject ticket, TypedObject agent) Assign the ticket to an agent
void	assignTicketToGroup(TypedObject ticket, TypedObject group) Assign the ticket to an agent group
boolean	canChangeState(TypedObject ticket) Can the ticket state be changed
boolean	canResolve(TypedObject ticket) Can this ticket be resolved
boolean	canSendEmail(TypedObject ticket) Can email be sent for this ticket
boolean	canUnResolve(TypedObject ticket) Can this ticket be un-resolved
boolean	canUpdate(TypedObject ticket) Can this ticket be updated
void	dispatchEvent(java.lang.String context, java.lang.Object source, java.util.Map<java.lang.String,java.lang.Object> data) Notifies all event acceptors which are registered for events with the context code context.
protected CsCustomerService	getCsCustomerService()
TypedObject	getCurrentTicket() Get the current ticket
protected TicketBusinessService	getTicketBusinessService()
void	setCsCustomerService(CsCustomerService csCustomerService)
void	setTicketBusinessService(TicketBusinessService ticketBusinessService)

Methods inherited from class de.hybris.platform.cscockpit.widgets.controllers.impl.AbstractCallContextDependantController

bindToCallContextController, getCallContextController, handleCallContextControllerEvent, setCallContextController

Methods inherited from class de.hybris.platform.cscockpit.widgets.controllers.impl.AbstractCsWidgetController

getCockpitTypeService, getModelService, setCockpitTypeService, setModelService

Methods inherited from class de.hybris.platform.cockpit.widgets.controllers.impl.AbstractWidgetController

addCockpitEventAcceptor, dispatchEvent, getAcceptors, removeCockpitEventAcceptor, setCockpitEventAcceptors

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface de.hybris.platform.cockpit.widgets.controllers.WidgetController

addCockpitEventAcceptor, removeCockpitEventAcceptor, setCockpitEventAcceptors

Constructor Detail

DefaultTicketController

public DefaultTicketController()

Method Detail

getTicketBusinessService

protected TicketBusinessService getTicketBusinessService()

setTicketBusinessService

public void setTicketBusinessService(TicketBusinessService ticketBusinessService)

getCsCustomerService

protected CsCustomerService getCsCustomerService()

setCsCustomerService

public void setCsCustomerService(CsCustomerService csCustomerService)

dispatchEvent

public void dispatchEvent(java.lang.String context,
                          java.lang.Object source,
                          java.util.Map<java.lang.String,java.lang.Object> data)

Description copied from interface: WidgetController

Notifies all event acceptors which are registered for events with the context code context.

Specified by:

dispatchEvent in interface WidgetController

Specified by:

dispatchEvent in class AbstractWidgetController

Parameters:

context - event context

source - event source

data - parameters to be be passed to registered listeners

getCurrentTicket

public TypedObject getCurrentTicket()

Description copied from interface: TicketController

Get the current ticket

Specified by:

getCurrentTicket in interface TicketController

Returns:

the current ticket

canSendEmail

public boolean canSendEmail(TypedObject ticket)

Description copied from interface: TicketController

Can email be sent for this ticket

Specified by:

canSendEmail in interface TicketController

Parameters:

ticket - the ticket

Returns:

true if email can be sent

canUpdate

public boolean canUpdate(TypedObject ticket)

Description copied from interface: TicketController

Can this ticket be updated

Specified by:

canUpdate in interface TicketController

Parameters:

ticket - the ticket

Returns:

true if the ticket can be updated

canChangeState

public boolean canChangeState(TypedObject ticket)

Description copied from interface: TicketController

Can the ticket state be changed

Specified by:

canChangeState in interface TicketController

Parameters:

ticket - the ticket

Returns:

true if the ticket state can be changed

canResolve

public boolean canResolve(TypedObject ticket)

Description copied from interface: TicketController

Can this ticket be resolved

Specified by:

canResolve in interface TicketController

Parameters:

ticket - the ticket

Returns:

true if the ticket can be resolved

canUnResolve

public boolean canUnResolve(TypedObject ticket)

Description copied from interface: TicketController

Can this ticket be un-resolved

Specified by:

canUnResolve in interface TicketController

Parameters:

ticket - the ticket

Returns:

true if the ticket can be un-resolved

assignTicketToAgent

public void assignTicketToAgent(TypedObject ticket,
                                TypedObject agent)
                         throws TicketException

Description copied from interface: TicketController

Assign the ticket to an agent

Specified by:

assignTicketToAgent in interface TicketController

Parameters:

ticket - the ticket

agent - the agent to assign to the ticket

Throws:

TicketException - thrown on error

assignTicketToGroup

public void assignTicketToGroup(TypedObject ticket,
                                TypedObject group)
                         throws TicketException

Description copied from interface: TicketController

Assign the ticket to an agent group

Specified by:

assignTicketToGroup in interface TicketController

Parameters:

ticket - the ticket

group - the agent group to assign on the ticket

Throws:

TicketException - thrown on error