de.hybris.platform.cscockpit.widgets.controllers

Interface TicketController

All Superinterfaces:

WidgetController

All Known Implementing Classes:

DefaultTicketController

public interface TicketController
extends WidgetController

Interface for the ticket controller

Method Summary

Modifier and Type	Method and Description
void	assignTicketToAgent(TypedObject ticket, TypedObject agent) Assign the ticket to an agent
void	assignTicketToGroup(TypedObject ticket, TypedObject group) Assign the ticket to an agent group
boolean	canChangeState(TypedObject ticket) Can the ticket state be changed
boolean	canResolve(TypedObject ticket) Can this ticket be resolved
boolean	canSendEmail(TypedObject ticket) Can email be sent for this ticket
boolean	canUnResolve(TypedObject ticket) Can this ticket be un-resolved
boolean	canUpdate(TypedObject ticket) Can this ticket be updated
TypedObject	getCurrentTicket() Get the current ticket

Methods inherited from interface de.hybris.platform.cockpit.widgets.controllers.WidgetController

addCockpitEventAcceptor, dispatchEvent, removeCockpitEventAcceptor, setCockpitEventAcceptors

Method Detail

getCurrentTicket

TypedObject getCurrentTicket()

Get the current ticket

Returns:

the current ticket

canSendEmail

boolean canSendEmail(TypedObject ticket)

Can email be sent for this ticket

Parameters:

ticket - the ticket

Returns:

true if email can be sent

canUpdate

boolean canUpdate(TypedObject ticket)

Can this ticket be updated

Parameters:

ticket - the ticket

Returns:

true if the ticket can be updated

canChangeState

boolean canChangeState(TypedObject ticket)

Can the ticket state be changed

Parameters:

ticket - the ticket

Returns:

true if the ticket state can be changed

canResolve

boolean canResolve(TypedObject ticket)

Can this ticket be resolved

Parameters:

ticket - the ticket

Returns:

true if the ticket can be resolved

canUnResolve

boolean canUnResolve(TypedObject ticket)

Can this ticket be un-resolved

Parameters:

ticket - the ticket

Returns:

true if the ticket can be un-resolved

assignTicketToAgent

void assignTicketToAgent(TypedObject ticket,
                         TypedObject agent)
                  throws TicketException

Assign the ticket to an agent

Parameters:

ticket - the ticket

agent - the agent to assign to the ticket

Throws:

TicketException - thrown on error

assignTicketToGroup

void assignTicketToGroup(TypedObject ticket,
                         TypedObject group)
                  throws TicketException

Assign the ticket to an agent group

Parameters:

ticket - the ticket

group - the agent group to assign on the ticket

Throws:

TicketException - thrown on error