de.hybris.platform.ticket.service.impl

Class DefaultTicketService

java.lang.Object

de.hybris.platform.ticket.service.impl.DefaultTicketService

All Implemented Interfaces:

TicketService

public class DefaultTicketService
extends java.lang.Object
implements TicketService

This service class provides mechanism to find CsTickets by various attributes. Also provides methods to retrieve lists of Agents, AgentGroups, Priorities, States, Intervention Types and Reasons based on the available instances at runtime.

Constructor Summary

Constructors

Constructor and Description
DefaultTicketService()

Method Summary

Modifier and Type	Method and Description
java.util.List<CsAgentGroupModel>	getAgentGroups() Retrieves a list of the AgentGroups.
java.util.List<CsAgentGroupModel>	getAgentGroupsForBaseStore(BaseStoreModel store) Retrieves a list of the AgentGroups for the provided BaseStore
java.util.List<EmployeeModel>	getAgents() Retrieves a list of the Agents as Employees.
java.util.List<EmployeeModel>	getAgentsForBaseStore(BaseStoreModel store) Retrieves a list of the Agents as Employees for the provided BaseStore
AbstractOrderModel	getAssociatedObject(java.lang.String associatedCode, java.lang.String userUid, java.lang.String siteUid) Extract associatedTo object as AbstractOrderModel
protected java.util.Map<java.lang.String,TicketAssociatedObjectResolver>	getAssociatedTicketObjectResolverMap()
java.util.List<CsEventReason>	getEventReasons() Retrieves all available Event Reasons in the system.
java.util.List<CsTicketEventModel>	getEventsForTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object.
java.util.List<CsInterventionType>	getInterventionTypes() Retrieves all available Intervention Types in the system.
java.util.List<CsResolutionType>	getResolutionTypes() Retrieves all available Resolution Types in the system.
java.util.List<CsTicketCategory>	getTicketCategories() Retrieves all available Ticket Categories in the system.
java.util.List<CsTicketEventModel>	getTicketEventsForCustomerByTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object excluding private messages.
CsTicketModel	getTicketForTicketEvent(CsTicketEventModel ticketEvent) Gets the ticket for given CsTicketEventModel object.
CsTicketModel	getTicketForTicketId(java.lang.String ticketId) Lookup a specific ticket by ticket ID
java.util.List<CsTicketPriority>	getTicketPriorities() Retrieves all available Ticket Priorities in the system.
java.util.List<CsTicketModel>	getTicketsForAgent(EmployeeModel agent) Find all the tickets that are assigned to the Agent.
java.util.List<CsTicketModel>	getTicketsForAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
java.util.List<CsTicketModel>	getTicketsForCategory(CsTicketCategory... category) Find all the tickets that have the provided categories.
java.util.List<CsTicketModel>	getTicketsForCustomer(UserModel customer) Find all tickets that are associated with the customer.
java.util.List<CsTicketModel>	getTicketsForCustomerOrderByModifiedTime(UserModel user) Find all tickets that are associated with the customer in order by Modified date and time.
SearchPageData<CsTicketModel>	getTicketsForCustomerOrderByModifiedTime(UserModel user, BaseSiteModel baseSite, PageableData pageableData) Find all tickets that are associated with the customer in order by Modified date and time.
java.util.List<CsTicketModel>	getTicketsForOrder(OrderModel order) Find all the tickets that are associated with the order.
java.util.List<CsTicketModel>	getTicketsForPriority(CsTicketPriority... priority) Find all the tickets that have the provided priorities.
java.util.List<CsTicketModel>	getTicketsForResolutionType(CsResolutionType... resolutionType) Find all the tickets that have the provided Resolution Type(s).
java.util.List<CsTicketModel>	getTicketsForState(CsTicketState... state) Find all the tickets that are in the provided states.
java.util.List<CsTicketState>	getTicketStates() Retrieves all available Ticket States in the system.
CommentTypeModel	getTicketType(java.lang.String type) Get the comment type given the code of that type
void	setAgentDao(AgentDao agentDao)
void	setAssociatedTicketObjectResolverMap(java.util.Map<java.lang.String,TicketAssociatedObjectResolver> associatedTicketObjectResolverMap)
void	setCommentService(CommentService commentService)
void	setEnumerationService(EnumerationService enumerationService)
void	setTicketDao(TicketDao ticketDao)
void	setTicketSystemComponent(java.lang.String ticketSystemComponent)
void	setTicketSystemDomain(java.lang.String ticketSystemDomain)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultTicketService

public DefaultTicketService()

Method Detail

getAgentGroups

public java.util.List<CsAgentGroupModel> getAgentGroups()

Retrieves a list of the AgentGroups.

Specified by:

getAgentGroups in interface TicketService

Returns:

The list of AgentGroups

getAgentGroupsForBaseStore

public java.util.List<CsAgentGroupModel> getAgentGroupsForBaseStore(BaseStoreModel store)

Retrieves a list of the AgentGroups for the provided BaseStore

Specified by:

getAgentGroupsForBaseStore in interface TicketService

Parameters:

store - The BaseStore to retrieve AgentGroups for

Returns:

The list of AgentGroups

getAgents

public java.util.List<EmployeeModel> getAgents()

Retrieves a list of the Agents as Employees.

Specified by:

getAgents in interface TicketService

Returns:

The list of Agents

getAgentsForBaseStore

public java.util.List<EmployeeModel> getAgentsForBaseStore(BaseStoreModel store)

Retrieves a list of the Agents as Employees for the provided BaseStore

Specified by:

getAgentsForBaseStore in interface TicketService

Parameters:

store - The BaseStore to retrieve Agents for

Returns:

The list of Agents

getEventReasons

public java.util.List<CsEventReason> getEventReasons()

Retrieves all available Event Reasons in the system.

Specified by:

getEventReasons in interface TicketService

Returns:

The list of Event Reasons

getEventsForTicket

public java.util.List<CsTicketEventModel> getEventsForTicket(CsTicketModel ticket)

Gets all ticket events for CsTicketModel object.

Specified by:

getEventsForTicket in interface TicketService

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events.

getTicketEventsForCustomerByTicket

public java.util.List<CsTicketEventModel> getTicketEventsForCustomerByTicket(CsTicketModel ticket)

Gets all ticket events for CsTicketModel object excluding private messages.

Specified by:

getTicketEventsForCustomerByTicket in interface TicketService

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events.

getInterventionTypes

public java.util.List<CsInterventionType> getInterventionTypes()

Retrieves all available Intervention Types in the system.

Specified by:

getInterventionTypes in interface TicketService

Returns:

The list of Intervention Types

getResolutionTypes

public java.util.List<CsResolutionType> getResolutionTypes()

Retrieves all available Resolution Types in the system.

Specified by:

getResolutionTypes in interface TicketService

Returns:

The list of Resolution Types

getTicketCategories

public java.util.List<CsTicketCategory> getTicketCategories()

Retrieves all available Ticket Categories in the system.

Specified by:

getTicketCategories in interface TicketService

Returns:

The list of Ticket Categories

getTicketForTicketEvent

public CsTicketModel getTicketForTicketEvent(CsTicketEventModel ticketEvent)

Gets the ticket for given CsTicketEventModel object.

Specified by:

getTicketForTicketEvent in interface TicketService

Parameters:

ticketEvent - the ticket event

Returns:

the ticket

getTicketForTicketId

public CsTicketModel getTicketForTicketId(java.lang.String ticketId)

Lookup a specific ticket by ticket ID

Specified by:

getTicketForTicketId in interface TicketService

Parameters:

ticketId - The id of the ticket to lookup

Returns:

The ticket with that Id

getTicketPriorities

public java.util.List<CsTicketPriority> getTicketPriorities()

Retrieves all available Ticket Priorities in the system.

Specified by:

getTicketPriorities in interface TicketService

Returns:

The list of Ticket Priorities

getTicketsForAgent

public java.util.List<CsTicketModel> getTicketsForAgent(EmployeeModel agent)

Find all the tickets that are assigned to the Agent.

Specified by:

getTicketsForAgent in interface TicketService

Parameters:

agent - The agent to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsForAgentGroup

public java.util.List<CsTicketModel> getTicketsForAgentGroup(CsAgentGroupModel agentGroup)

Find all the tickets assigned to the AgentGroup.

Specified by:

getTicketsForAgentGroup in interface TicketService

Parameters:

agentGroup - The AgentGroup to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsForCategory

public java.util.List<CsTicketModel> getTicketsForCategory(CsTicketCategory... category)

Find all the tickets that have the provided categories.

Specified by:

getTicketsForCategory in interface TicketService

Parameters:

category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsForCustomer

public java.util.List<CsTicketModel> getTicketsForCustomer(UserModel customer)

Find all tickets that are associated with the customer.

Specified by:

getTicketsForCustomer in interface TicketService

Parameters:

customer - The customer to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsForCustomerOrderByModifiedTime

public java.util.List<CsTicketModel> getTicketsForCustomerOrderByModifiedTime(UserModel user)

Find all tickets that are associated with the customer in order by Modified date and time.

Specified by:

getTicketsForCustomerOrderByModifiedTime in interface TicketService

Parameters:

user - the UserModel whose tickets to be returned

Returns:

List

getTicketsForCustomerOrderByModifiedTime

public SearchPageData<CsTicketModel> getTicketsForCustomerOrderByModifiedTime(UserModel user,
                                                                              BaseSiteModel baseSite,
                                                                              PageableData pageableData)

Description copied from interface: TicketService

Find all tickets that are associated with the customer in order by Modified date and time.

Specified by:

getTicketsForCustomerOrderByModifiedTime in interface TicketService

Parameters:

user - the UserModel whose tickets to be returned

baseSite - the base site

pageableData - the pageable data

Returns:

List

getTicketsForOrder

public java.util.List<CsTicketModel> getTicketsForOrder(OrderModel order)

Find all the tickets that are associated with the order.

Specified by:

getTicketsForOrder in interface TicketService

Parameters:

order - The order to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsForPriority

public java.util.List<CsTicketModel> getTicketsForPriority(CsTicketPriority... priority)

Find all the tickets that have the provided priorities.

Specified by:

getTicketsForPriority in interface TicketService

Parameters:

priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsForResolutionType

public java.util.List<CsTicketModel> getTicketsForResolutionType(CsResolutionType... resolutionType)

Find all the tickets that have the provided Resolution Type(s).

Specified by:

getTicketsForResolutionType in interface TicketService

Parameters:

resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsForState

public java.util.List<CsTicketModel> getTicketsForState(CsTicketState... state)

Find all the tickets that are in the provided states.

Specified by:

getTicketsForState in interface TicketService

Parameters:

state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketStates

public java.util.List<CsTicketState> getTicketStates()

Description copied from interface: TicketService

Retrieves all available Ticket States in the system.

Specified by:

getTicketStates in interface TicketService

Returns:

The list of Ticket States

getTicketType

public CommentTypeModel getTicketType(java.lang.String type)

Description copied from interface: TicketService

Get the comment type given the code of that type

Specified by:

getTicketType in interface TicketService

Parameters:

type - The type code of comment type to get

Returns:

The comment type represented by the type code

getAssociatedObject

public AbstractOrderModel getAssociatedObject(java.lang.String associatedCode,
                                              java.lang.String userUid,
                                              java.lang.String siteUid)

Description copied from interface: TicketService

Extract associatedTo object as AbstractOrderModel

Specified by:

getAssociatedObject in interface TicketService

Parameters:

associatedCode - code of associated object

siteUid - optional

siteUid - optional

userUid - optional

Returns:

AbstractOrderModel

getAssociatedTicketObjectResolverMap

protected java.util.Map<java.lang.String,TicketAssociatedObjectResolver> getAssociatedTicketObjectResolverMap()

setAssociatedTicketObjectResolverMap

public void setAssociatedTicketObjectResolverMap(java.util.Map<java.lang.String,TicketAssociatedObjectResolver> associatedTicketObjectResolverMap)

setAgentDao

public void setAgentDao(AgentDao agentDao)

setCommentService

public void setCommentService(CommentService commentService)

setEnumerationService

public void setEnumerationService(EnumerationService enumerationService)

setTicketDao

public void setTicketDao(TicketDao ticketDao)

setTicketSystemComponent

public void setTicketSystemComponent(java.lang.String ticketSystemComponent)

setTicketSystemDomain

public void setTicketSystemDomain(java.lang.String ticketSystemDomain)