de.hybris.platform.ticket.dao

Interface TicketDao

All Known Implementing Classes:

DefaultTicketDao

public interface TicketDao

The Interface TicketDao responsible for searching CsTicketModel objects.

Spring Bean ID:

ticketDao

Method Summary

Modifier and Type	Method and Description
java.util.List<CsTicketEventModel>	findTicketEventsByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object.
java.util.List<CsTicketEventModel>	findTicketEventsForCustomerByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object excluding private messages.
java.util.List<CsTicketModel>	findTicketsByAgent(EmployeeModel agent) Find all the tickets that are assigned to the Agent.
java.util.List<CsTicketModel>	findTicketsByAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
java.util.List<CsTicketModel>	findTicketsByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Find tickets by the specified agent, group and state.
java.util.List<CsTicketModel>	findTicketsByCategory(CsTicketCategory... category) Find all the tickets that have the provided categories.
java.util.List<CsTicketModel>	findTicketsByCustomer(UserModel customer) Find all tickets that are associated with the customer.
java.util.List<CsTicketModel>	findTicketsByCustomerOrderByModifiedTime(UserModel user) Find all tickets that are associated with the customer in descending and order by Modified date time.
SearchPageData<CsTicketModel>	findTicketsByCustomerOrderByModifiedTime(UserModel user, BaseSiteModel baseSite, PageableData pageableData) Find all tickets that are associated with the customer and current site, in descending and order by Modified date time.
java.util.List<CsTicketModel>	findTicketsById(java.lang.String ticketId) Lookup tickets with the specified ticket id
java.util.List<CsTicketModel>	findTicketsByOrder(OrderModel order) Find all the tickets that are associated with the order.
java.util.List<CsTicketModel>	findTicketsByPriority(CsTicketPriority... priority) Find all the tickets that have the provided priorities.
java.util.List<CsTicketModel>	findTicketsByResolutionType(CsResolutionType... resolutionType) Find all the tickets that have the provided Resolution Type(s).
java.util.List<CsTicketModel>	findTicketsByState(CsTicketState... state) Find all the tickets that are in the provided states.
java.util.List<CsTicketModel>	findTicketsByStringInTicketOrEvent(java.lang.String searchString) Find tickets which contain the specified search string in the headline or any of the events
java.util.List<CsTicketModel>	findTicketsByStringInTicketOrEventAndStates(java.lang.String searchString, java.util.Set<CsTicketState> states) Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states.
java.util.List<CsTicketModel>	findTicketsWithNullAgent() Find all the tickets that are not assigned to an agent.
java.util.List<CsTicketModel>	findTicketsWithNullAgentGroup() Find all the tickets that are not assigne to an agent group.

Method Detail

findTicketsByAgentGroupState

java.util.List<CsTicketModel> findTicketsByAgentGroupState(EmployeeModel agent,
                                                           CsAgentGroupModel group,
                                                           CsTicketState state)

Find tickets by the specified agent, group and state. If any of these parameters are null, they should be considered "don't care" - i.e. don't include in the query

Parameters:

agent - The agent to search for or null if none

group - The group to search for or null if none

state - The state to search for or null if any

Returns:

The list of tickets matching the specified critera

findTicketsByStringInTicketOrEvent

java.util.List<CsTicketModel> findTicketsByStringInTicketOrEvent(java.lang.String searchString)

Find tickets which contain the specified search string in the headline or any of the events

Parameters:

searchString - The string to find in the ticket

Returns:

The list of tickets matching the criteria

findTicketsByStringInTicketOrEventAndStates

java.util.List<CsTicketModel> findTicketsByStringInTicketOrEventAndStates(java.lang.String searchString,
                                                                          java.util.Set<CsTicketState> states)

Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states. If the list of states is empty or null then the state should not be considered in the query.

Parameters:

searchString - The string to find in the ticket

states - The states that any returned tickets should be in

Returns:

The list of tickets matching the criteria

findTicketEventsByTicket

java.util.List<CsTicketEventModel> findTicketEventsByTicket(CsTicketModel ticket)

Find all ticket events for CsTicketModel object.

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events matching search criteria.

findTicketEventsForCustomerByTicket

java.util.List<CsTicketEventModel> findTicketEventsForCustomerByTicket(CsTicketModel ticket)

Find all ticket events for CsTicketModel object excluding private messages.

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events matching search criteria.

findTicketsByAgent

java.util.List<CsTicketModel> findTicketsByAgent(EmployeeModel agent)

Find all the tickets that are assigned to the Agent.

Parameters:

agent - The agent to find assigned tickets for

Returns:

A list of tickets matching search criteria

findTicketsByAgentGroup

java.util.List<CsTicketModel> findTicketsByAgentGroup(CsAgentGroupModel agentGroup)

Find all the tickets assigned to the AgentGroup.

Parameters:

agentGroup - The AgentGroup to find assigned tickets for

Returns:

A list of tickets matching search criteria

findTicketsByCategory

java.util.List<CsTicketModel> findTicketsByCategory(CsTicketCategory... category)

Find all the tickets that have the provided categories.

Parameters:

category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

findTicketsByCustomer

java.util.List<CsTicketModel> findTicketsByCustomer(UserModel customer)

Find all tickets that are associated with the customer.

Parameters:

customer - The customer to find tickets for

Returns:

A list of tickets matching search criteria

findTicketsById

java.util.List<CsTicketModel> findTicketsById(java.lang.String ticketId)

Lookup tickets with the specified ticket id

Parameters:

ticketId - The id of the ticket to lookup

Returns:

The tickets with that Id

findTicketsByOrder

java.util.List<CsTicketModel> findTicketsByOrder(OrderModel order)

Find all the tickets that are associated with the order.

Parameters:

order - The order to find tickets for

Returns:

A list of tickets matching search criteria

findTicketsByPriority

java.util.List<CsTicketModel> findTicketsByPriority(CsTicketPriority... priority)

Find all the tickets that have the provided priorities.

Parameters:

priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

findTicketsByResolutionType

java.util.List<CsTicketModel> findTicketsByResolutionType(CsResolutionType... resolutionType)

Find all the tickets that have the provided Resolution Type(s).

Parameters:

resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

findTicketsByState

java.util.List<CsTicketModel> findTicketsByState(CsTicketState... state)

Find all the tickets that are in the provided states.

Parameters:

state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

findTicketsWithNullAgent

java.util.List<CsTicketModel> findTicketsWithNullAgent()

Find all the tickets that are not assigned to an agent.

Returns:

A list of tickets not assigned to an agent

findTicketsWithNullAgentGroup

java.util.List<CsTicketModel> findTicketsWithNullAgentGroup()

Find all the tickets that are not assigne to an agent group.

Returns:

A list of tickets not assigned to an agent group

findTicketsByCustomerOrderByModifiedTime

java.util.List<CsTicketModel> findTicketsByCustomerOrderByModifiedTime(UserModel user)

Find all tickets that are associated with the customer in descending and order by Modified date time.

Parameters:

user -

Returns:

List

findTicketsByCustomerOrderByModifiedTime

SearchPageData<CsTicketModel> findTicketsByCustomerOrderByModifiedTime(UserModel user,
                                                                       BaseSiteModel baseSite,
                                                                       PageableData pageableData)

Find all tickets that are associated with the customer and current site, in descending and order by Modified date time.

Parameters:

user -

baseSite -

pageableData -

Returns:

List