de.hybris.platform.ticket.dao.impl

Class DefaultTicketDao

java.lang.Object

de.hybris.platform.servicelayer.internal.dao.AbstractItemDao

de.hybris.platform.ticket.dao.impl.DefaultTicketDao

All Implemented Interfaces:

Dao, TicketDao

public class DefaultTicketDao
extends AbstractItemDao
implements TicketDao

Default implementation of TicketDao interface.

Field Summary

Fields inherited from class de.hybris.platform.servicelayer.internal.dao.AbstractItemDao

flexibleSearchService, modelService

Constructor Summary

Constructors

Constructor and Description
DefaultTicketDao()

Method Summary

Modifier and Type	Method and Description
protected SortQueryData	createSortQueryData(java.lang.String sortCode, java.lang.String query)
java.util.List<CsTicketEventModel>	findTicketEventsByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object.
java.util.List<CsTicketEventModel>	findTicketEventsForCustomerByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object excluding private messages.
java.util.List<CsTicketModel>	findTicketsByAgent(EmployeeModel agent) Find all the tickets that are assigned to the Agent.
java.util.List<CsTicketModel>	findTicketsByAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
java.util.List<CsTicketModel>	findTicketsByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Find tickets by the specified agent, group and state.
java.util.List<CsTicketModel>	findTicketsByCategory(CsTicketCategory... category) Find all the tickets that have the provided categories.
java.util.List<CsTicketModel>	findTicketsByCustomer(UserModel customer) Find all tickets that are associated with the customer.
java.util.List<CsTicketModel>	findTicketsByCustomerOrderByModifiedTime(UserModel customer) Find all tickets that are associated with the customer in descending and order by Modified date time.
SearchPageData<CsTicketModel>	findTicketsByCustomerOrderByModifiedTime(UserModel user, BaseSiteModel baseSite, PageableData pageableData) Find all tickets that are associated with the customer and current site, in descending and order by Modified date time.
java.util.List<CsTicketModel>	findTicketsById(java.lang.String ticketId) Lookup tickets with the specified ticket id
java.util.List<CsTicketModel>	findTicketsByOrder(OrderModel order) Find all the tickets that are associated with the order.
java.util.List<CsTicketModel>	findTicketsByPriority(CsTicketPriority... priority) Find all the tickets that have the provided priorities.
java.util.List<CsTicketModel>	findTicketsByResolutionType(CsResolutionType... resolutionType) Find all the tickets that have the provided Resolution Type(s).
java.util.List<CsTicketModel>	findTicketsByState(CsTicketState... state) Find all the tickets that are in the provided states.
java.util.List<CsTicketModel>	findTicketsByStringInTicketOrEvent(java.lang.String searchString) Find tickets which contain the specified search string in the headline or any of the events
java.util.List<CsTicketModel>	findTicketsByStringInTicketOrEventAndStates(java.lang.String searchString, java.util.Set<CsTicketState> states) Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states.
java.util.List<CsTicketModel>	findTicketsWithNullAgent() Find all the tickets that are not assigned to an agent.
java.util.List<CsTicketModel>	findTicketsWithNullAgentGroup() Find all the tickets that are not assigne to an agent group.
PagedFlexibleSearchService	getPagedFlexibleSearchService()
void	setPagedFlexibleSearchService(PagedFlexibleSearchService pagedFlexibleSearchService)

Methods inherited from class de.hybris.platform.servicelayer.internal.dao.AbstractItemDao

getAllSources, getFlexibleSearchService, getModelService, getSource, load, loadAll, search, search, searchUnique, setFlexibleSearchService, setModelService

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultTicketDao

public DefaultTicketDao()

Method Detail

findTicketsByAgentGroupState

public java.util.List<CsTicketModel> findTicketsByAgentGroupState(EmployeeModel agent,
                                                                  CsAgentGroupModel group,
                                                                  CsTicketState state)

Find tickets by the specified agent, group and state. If any of these parameters are null, they should be considered "don't care" - i.e. don't include in the query

Specified by:

findTicketsByAgentGroupState in interface TicketDao

Parameters:

agent - The agent to search for or null if none

group - The group to search for or null if none

state - The state to search for or null if any

Returns:

The list of tickets matching the specified critera

findTicketsByStringInTicketOrEvent

public java.util.List<CsTicketModel> findTicketsByStringInTicketOrEvent(java.lang.String searchString)

Find tickets which contain the specified search string in the headline or any of the events

Specified by:

findTicketsByStringInTicketOrEvent in interface TicketDao

Parameters:

searchString - The string to find in the ticket

Returns:

The list of tickets matching the criteria

findTicketsByStringInTicketOrEventAndStates

public java.util.List<CsTicketModel> findTicketsByStringInTicketOrEventAndStates(java.lang.String searchString,
                                                                                 java.util.Set<CsTicketState> states)

Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states. If the list of states is empty or null then the state should not be considered in the query.

Specified by:

findTicketsByStringInTicketOrEventAndStates in interface TicketDao

Parameters:

searchString - The string to find in the ticket

states - The states that any returned tickets should be in

Returns:

The list of tickets matching the criteria

findTicketEventsByTicket

public java.util.List<CsTicketEventModel> findTicketEventsByTicket(CsTicketModel ticket)

Find all ticket events for CsTicketModel object.

Specified by:

findTicketEventsByTicket in interface TicketDao

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events matching search criteria.

findTicketEventsForCustomerByTicket

public java.util.List<CsTicketEventModel> findTicketEventsForCustomerByTicket(CsTicketModel ticket)

Find all ticket events for CsTicketModel object excluding private messages.

Specified by:

findTicketEventsForCustomerByTicket in interface TicketDao

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events matching search criteria.

findTicketsByAgent

public java.util.List<CsTicketModel> findTicketsByAgent(EmployeeModel agent)

Find all the tickets that are assigned to the Agent.

Specified by:

findTicketsByAgent in interface TicketDao

Parameters:

agent - The agent to find assigned tickets for

Returns:

A list of tickets matching search criteria

findTicketsByAgentGroup

public java.util.List<CsTicketModel> findTicketsByAgentGroup(CsAgentGroupModel agentGroup)

Find all the tickets assigned to the AgentGroup.

Specified by:

findTicketsByAgentGroup in interface TicketDao

Parameters:

agentGroup - The AgentGroup to find assigned tickets for

Returns:

A list of tickets matching search criteria

findTicketsByCategory

public java.util.List<CsTicketModel> findTicketsByCategory(CsTicketCategory... category)

Find all the tickets that have the provided categories.

Specified by:

findTicketsByCategory in interface TicketDao

Parameters:

category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

findTicketsByCustomer

public java.util.List<CsTicketModel> findTicketsByCustomer(UserModel customer)

Find all tickets that are associated with the customer.

Specified by:

findTicketsByCustomer in interface TicketDao

Parameters:

customer - The customer to find tickets for

Returns:

A list of tickets matching search criteria

findTicketsById

public java.util.List<CsTicketModel> findTicketsById(java.lang.String ticketId)

Lookup tickets with the specified ticket id

Specified by:

findTicketsById in interface TicketDao

Parameters:

ticketId - The id of the ticket to lookup

Returns:

The tickets with that Id

findTicketsByOrder

public java.util.List<CsTicketModel> findTicketsByOrder(OrderModel order)

Find all the tickets that are associated with the order.

Specified by:

findTicketsByOrder in interface TicketDao

Parameters:

order - The order to find tickets for

Returns:

A list of tickets matching search criteria

findTicketsByPriority

public java.util.List<CsTicketModel> findTicketsByPriority(CsTicketPriority... priority)

Find all the tickets that have the provided priorities.

Specified by:

findTicketsByPriority in interface TicketDao

Parameters:

priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

findTicketsByResolutionType

public java.util.List<CsTicketModel> findTicketsByResolutionType(CsResolutionType... resolutionType)

Find all the tickets that have the provided Resolution Type(s).

Specified by:

findTicketsByResolutionType in interface TicketDao

Parameters:

resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

findTicketsByState

public java.util.List<CsTicketModel> findTicketsByState(CsTicketState... state)

Find all the tickets that are in the provided states.

Specified by:

findTicketsByState in interface TicketDao

Parameters:

state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

findTicketsWithNullAgent

public java.util.List<CsTicketModel> findTicketsWithNullAgent()

Find all the tickets that are not assigned to an agent.

Specified by:

findTicketsWithNullAgent in interface TicketDao

Returns:

A list of tickets not assigned to an agent

findTicketsWithNullAgentGroup

public java.util.List<CsTicketModel> findTicketsWithNullAgentGroup()

Find all the tickets that are not assigne to an agent group.

Specified by:

findTicketsWithNullAgentGroup in interface TicketDao

Returns:

A list of tickets not assigned to an agent group

findTicketsByCustomerOrderByModifiedTime

public java.util.List<CsTicketModel> findTicketsByCustomerOrderByModifiedTime(UserModel customer)

Description copied from interface: TicketDao

Find all tickets that are associated with the customer in descending and order by Modified date time.

Specified by:

findTicketsByCustomerOrderByModifiedTime in interface TicketDao

Returns:

List

findTicketsByCustomerOrderByModifiedTime

public SearchPageData<CsTicketModel> findTicketsByCustomerOrderByModifiedTime(UserModel user,
                                                                              BaseSiteModel baseSite,
                                                                              PageableData pageableData)

Description copied from interface: TicketDao

Find all tickets that are associated with the customer and current site, in descending and order by Modified date time.

Specified by:

findTicketsByCustomerOrderByModifiedTime in interface TicketDao

Returns:

List

createSortQueryData

protected SortQueryData createSortQueryData(java.lang.String sortCode,
                                            java.lang.String query)

getPagedFlexibleSearchService

public PagedFlexibleSearchService getPagedFlexibleSearchService()

Returns:

the pagedFlexibleSearchService

setPagedFlexibleSearchService

public void setPagedFlexibleSearchService(PagedFlexibleSearchService pagedFlexibleSearchService)

Parameters:

pagedFlexibleSearchService - the pagedFlexibleSearchService to set