Uses of Class
de.hybris.platform.ticket.events.model.CsCustomerEventModel

Packages that use CsCustomerEventModel

Package	Description
de.hybris.platform.ticket.events.model	Contains generated models for each type of de.hybris.platform.ticket.events.jalo package.
de.hybris.platform.ticket.events.resource
de.hybris.platform.ticket.interceptors
de.hybris.platform.ticket.service
de.hybris.platform.ticket.service.impl
de.hybris.platform.ticket.strategies
de.hybris.platform.ticket.strategies.impl

Uses of CsCustomerEventModel in de.hybris.platform.ticket.events.model

Subclasses of CsCustomerEventModel in de.hybris.platform.ticket.events.model

Modifier and Type	Class and Description
class	CsTicketResolutionEventModel Generated model class for type CsTicketResolutionEvent first defined at extension ticketsystem.

Uses of CsCustomerEventModel in de.hybris.platform.ticket.events.resource

Methods in de.hybris.platform.ticket.events.resource that return CsCustomerEventModel

Modifier and Type	Method and Description
CsCustomerEventModel	CsCustomerEventResource.getCsCustomerEventModel() Convenience method which just delegates to AbstractResource.getResourceValue()
protected CsCustomerEventModel	CsCustomerEventResource.readResource(java.lang.String resourceId) Gets the CsCustomerEventModel resource which is addressed by current resource request.

Methods in de.hybris.platform.ticket.events.resource that return types with arguments of type CsCustomerEventModel

Modifier and Type	Method and Description
java.util.Collection<CsCustomerEventModel>	CsCustomerEventsResource.getCsCustomerEventsCollection() Convenience method which just delegates to AbstractResource.getResourceValue()

Methods in de.hybris.platform.ticket.events.resource with parameters of type CsCustomerEventModel

Modifier and Type	Method and Description
void	CsCustomerEventResource.setCsCustomerEventModel(CsCustomerEventModel value) Convenience method which just delegates to #setResourceValue(CsCustomerEventModel)

Method parameters in de.hybris.platform.ticket.events.resource with type arguments of type CsCustomerEventModel

Modifier and Type	Method and Description
void	CsCustomerEventsResource.setCsCustomerEventsCollection(java.util.Collection<CsCustomerEventModel> value) Convenience method which just delegates to #setResourceValue(Collection)

Uses of CsCustomerEventModel in de.hybris.platform.ticket.interceptors

Methods in de.hybris.platform.ticket.interceptors with parameters of type CsCustomerEventModel

Modifier and Type	Method and Description
protected boolean	CsCustomerEventPrepareInterceptor.canSubjectBePopulated(CsCustomerEventModel event, CsTicketModel ticket)

Uses of CsCustomerEventModel in de.hybris.platform.ticket.service

Methods in de.hybris.platform.ticket.service that return CsCustomerEventModel

Modifier and Type	Method and Description
CsCustomerEventModel	TicketBusinessService.addCustomerEmailToTicket(CsTicketModel ticket, CsEventReason reason, java.lang.String subject, java.lang.String emailBody, java.util.Collection<MediaModel> attachments) Add a customer email to the specified ticket.
CsCustomerEventModel	TicketBusinessService.addNoteToTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments) Add a note to the specified ticket.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note) Reverse the resolution of a ticket and add a note to it.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments) Reverse the resolution of a ticket and add a note to it.

Methods in de.hybris.platform.ticket.service with parameters of type CsCustomerEventModel

Modifier and Type	Method and Description
CsTicketModel	TicketBusinessService.createTicket(CsTicketModel ticket, CsCustomerEventModel creationEvent) Deprecated. since 6.0 use TicketBusinessService.createTicket(CsTicketParameter) instead

Uses of CsCustomerEventModel in de.hybris.platform.ticket.service.impl

Methods in de.hybris.platform.ticket.service.impl that return CsCustomerEventModel

Modifier and Type	Method and Description
CsCustomerEventModel	DefaultTicketBusinessService.addCustomerEmailToTicket(CsTicketModel ticket, CsEventReason reason, java.lang.String subject, java.lang.String emailBody, java.util.Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketBusinessService.addNoteToTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments)

Methods in de.hybris.platform.ticket.service.impl with parameters of type CsCustomerEventModel

Modifier and Type	Method and Description
CsTicketModel	DefaultTicketBusinessService.createTicket(CsTicketModel ticket, CsCustomerEventModel creationEvent) Deprecated. since 6.0 use DefaultTicketBusinessService.createTicket(CsTicketParameter) instead
protected CsTicketModel	DefaultTicketBusinessService.createTicketInternal(CsTicketModel ticket, CsCustomerEventModel creationEvent)

Uses of CsCustomerEventModel in de.hybris.platform.ticket.strategies

Methods in de.hybris.platform.ticket.strategies that return CsCustomerEventModel

Modifier and Type	Method and Description
CsCustomerEventModel	TicketEventStrategy.createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, java.lang.String text) Create a creation event for the specified ticket.
CsCustomerEventModel	TicketEventStrategy.createCustomerEmailForTicket(CsTicketModel ticket, CsEventReason reason, java.lang.String subject, java.lang.String emailBody, java.util.Collection<MediaModel> attachments) Create a note against the ticket which is sent as an email to the customer the ticket relates to
CsCustomerEventModel	TicketEventStrategy.createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments) Create and internal note against the ticket with the specified information
CsCustomerEventModel	TicketEventStrategy.ensureTicketEventSetupForCreationEvent(CsTicketModel ticket, CsCustomerEventModel creationEvent) Ensure that the specified creation event is correctly setup and bound to the ticket.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.

Methods in de.hybris.platform.ticket.strategies with parameters of type CsCustomerEventModel

Modifier and Type	Method and Description
CsCustomerEventModel	TicketEventStrategy.ensureTicketEventSetupForCreationEvent(CsTicketModel ticket, CsCustomerEventModel creationEvent) Ensure that the specified creation event is correctly setup and bound to the ticket.

Uses of CsCustomerEventModel in de.hybris.platform.ticket.strategies.impl

Methods in de.hybris.platform.ticket.strategies.impl that return CsCustomerEventModel

Modifier and Type	Method and Description
CsCustomerEventModel	DefaultTicketEventStrategy.createAssignAgentToTicket(CsTicketModel ticket)
CsCustomerEventModel	DefaultTicketEventStrategy.createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, java.lang.String text)
CsCustomerEventModel	DefaultTicketEventStrategy.createCustomerEmailForTicket(CsTicketModel ticket, CsEventReason reason, java.lang.String subject, java.lang.String emailBody, java.util.Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketEventStrategy.createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketEventStrategy.ensureTicketEventSetupForCreationEvent(CsTicketModel ticket, CsCustomerEventModel creationEvent)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, java.lang.String note, java.util.Collection<MediaModel> attachments)

Methods in de.hybris.platform.ticket.strategies.impl with parameters of type CsCustomerEventModel

Modifier and Type	Method and Description
CsCustomerEventModel	DefaultTicketEventStrategy.ensureTicketEventSetupForCreationEvent(CsTicketModel ticket, CsCustomerEventModel creationEvent)
protected void	DefaultTicketEventStrategy.onTicketCreation(CsTicketModel ticket, CsCustomerEventModel creationEvent) Placeholder for post ticket creation business rules