de.hybris.platform.messagecentercsfacades.impl

Class DefaultConversationFacade

java.lang.Object

de.hybris.platform.messagecentercsfacades.impl.DefaultConversationFacade

All Implemented Interfaces:

ConversationFacade

public class DefaultConversationFacade
extends java.lang.Object
implements ConversationFacade

A default implementation of ConversationFacade

Constructor Summary

Constructors

Constructor and Description
DefaultConversationFacade()

Method Summary

Modifier and Type	Method and Description
protected void	addSenderToMessage(java.util.List<ConversationMessageData> messages)
ConversationData	closeConversation(java.lang.String uid) Closes a conversation for given uid
ConversationData	getConversationById(java.lang.String conversationId) Gets Conversation by Id
protected Converter<ConversationModel,ConversationData>	getConversationConverter()
ConversationDataList	getConversationDataList(java.util.List<ConversationData> conversations) get conversation data list
protected Converter<java.util.List<ConversationData>,ConversationDataList>	getConversationListConverter()
ConversationMessageListData	getConversationMessageList(java.util.List<ConversationMessageData> messages) Get all history messages for conversation into
protected ConversationService	getConversationService()
java.util.List<ConversationData>	getConversationsForCustomer() Gets conversations for customer
protected Converter<java.util.List<ConversationMessageData>,ConversationMessageListData>	getMessageListConverter()
java.util.List<ConversationMessageData>	getMessagesForConversation(java.lang.String conversationId) Get all history messages for conversation
java.util.List<ConversationData>	getOpenConversations() Gets open list of the Customer Support Agent
protected Converter<PrincipalModel,PrincipalData>	getPrincipalConverter()
java.util.List<ConversationData>	getUnassignedConversations() Gets Unassigned conversations of agent
protected UserService	getUserService()
boolean	isConversationAccessible(ConversationData conversation) Check the specific conversation if is accessible
boolean	isCustomer()
ConversationData	pickConversation(java.lang.String conversationId) pick Conversation by Customer Support Agent
ConversationData	sendMessage(ConversationMessageListData conversationMessage) Send message
void	setConversationConverter(Converter<ConversationModel,ConversationData> conversationConverter)
void	setConversationListConverter(Converter<java.util.List<ConversationData>,ConversationDataList> conversationListConverter)
void	setConversationService(ConversationService conversationService)
void	setMessageListConverter(Converter<java.util.List<ConversationMessageData>,ConversationMessageListData> messageListConverter)
void	setPrincipalConverter(Converter<PrincipalModel,PrincipalData> principalConverter)
void	setUserService(UserService userService)
protected void	sortMessagesDesc(java.util.List<ConversationMessageData> messages)
protected java.util.Optional<ConversationModel>	updateOrCreateConversationById(java.lang.String conversationId, java.util.List<ConversationMessageData> messages)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultConversationFacade

public DefaultConversationFacade()

Method Detail

getConversationsForCustomer

public java.util.List<ConversationData> getConversationsForCustomer()

Description copied from interface: ConversationFacade

Gets conversations for customer

Specified by:

getConversationsForCustomer in interface ConversationFacade

Returns:

List of the Conversation Data

pickConversation

public ConversationData pickConversation(java.lang.String conversationId)

Description copied from interface: ConversationFacade

pick Conversation by Customer Support Agent

Specified by:

pickConversation in interface ConversationFacade

Parameters:

conversationId - id of the conversation

Returns:

the picked Conversation Data

getOpenConversations

public java.util.List<ConversationData> getOpenConversations()

Description copied from interface: ConversationFacade

Gets open list of the Customer Support Agent

Specified by:

getOpenConversations in interface ConversationFacade

Returns:

Assigned and Open List of the Customer Support Agent

getConversationById

public ConversationData getConversationById(java.lang.String conversationId)

Description copied from interface: ConversationFacade

Gets Conversation by Id

Specified by:

getConversationById in interface ConversationFacade

Parameters:

conversationId - id of the conversation

Returns:

the Conversation Data

getUnassignedConversations

public java.util.List<ConversationData> getUnassignedConversations()

Description copied from interface: ConversationFacade

Gets Unassigned conversations of agent

Specified by:

getUnassignedConversations in interface ConversationFacade

Returns:

the list of Conversation Data

closeConversation

public ConversationData closeConversation(java.lang.String uid)

Description copied from interface: ConversationFacade

Closes a conversation for given uid

Specified by:

closeConversation in interface ConversationFacade

Parameters:

uid - the conversation's uid

Returns:

the closed conversation

getConversationDataList

public ConversationDataList getConversationDataList(java.util.List<ConversationData> conversations)

Description copied from interface: ConversationFacade

get conversation data list

Specified by:

getConversationDataList in interface ConversationFacade

Parameters:

conversations - the conversation data list

Returns:

conversation datas

isConversationAccessible

public boolean isConversationAccessible(ConversationData conversation)

Description copied from interface: ConversationFacade

Check the specific conversation if is accessible

Specified by:

isConversationAccessible in interface ConversationFacade

Parameters:

conversation - the specific conversation data

Returns:

true is accessible or otherwise

getMessagesForConversation

public java.util.List<ConversationMessageData> getMessagesForConversation(java.lang.String conversationId)

Description copied from interface: ConversationFacade

Get all history messages for conversation

Specified by:

getMessagesForConversation in interface ConversationFacade

Parameters:

conversationId - the specific conversationId

Returns:

list of history messages

getConversationMessageList

public ConversationMessageListData getConversationMessageList(java.util.List<ConversationMessageData> messages)

Description copied from interface: ConversationFacade

Get all history messages for conversation into

Specified by:

getConversationMessageList in interface ConversationFacade

Parameters:

messages - the messages list

Returns:

conversation messages list data

isCustomer

public boolean isCustomer()

Specified by:

isCustomer in interface ConversationFacade

Returns:

true if current user is customer

sendMessage

public ConversationData sendMessage(ConversationMessageListData conversationMessage)

Description copied from interface: ConversationFacade

Send message

Specified by:

sendMessage in interface ConversationFacade

Parameters:

conversationMessage - message in content

Returns:

ConversationModel message sending used conversation

updateOrCreateConversationById

protected java.util.Optional<ConversationModel> updateOrCreateConversationById(java.lang.String conversationId,
                                                                               java.util.List<ConversationMessageData> messages)

sortMessagesDesc

protected void sortMessagesDesc(java.util.List<ConversationMessageData> messages)

addSenderToMessage

protected void addSenderToMessage(java.util.List<ConversationMessageData> messages)

getConversationService

protected ConversationService getConversationService()

setConversationService

public void setConversationService(ConversationService conversationService)

getUserService

protected UserService getUserService()

setUserService

public void setUserService(UserService userService)

getConversationConverter

protected Converter<ConversationModel,ConversationData> getConversationConverter()

setConversationConverter

public void setConversationConverter(Converter<ConversationModel,ConversationData> conversationConverter)

getMessageListConverter

protected Converter<java.util.List<ConversationMessageData>,ConversationMessageListData> getMessageListConverter()

setMessageListConverter

public void setMessageListConverter(Converter<java.util.List<ConversationMessageData>,ConversationMessageListData> messageListConverter)

getConversationListConverter

protected Converter<java.util.List<ConversationData>,ConversationDataList> getConversationListConverter()

setConversationListConverter

public void setConversationListConverter(Converter<java.util.List<ConversationData>,ConversationDataList> conversationListConverter)

getPrincipalConverter

protected Converter<PrincipalModel,PrincipalData> getPrincipalConverter()

setPrincipalConverter

public void setPrincipalConverter(Converter<PrincipalModel,PrincipalData> principalConverter)