de.hybris.platform.messagecentercsfacades

Interface ConversationFacade

All Known Implementing Classes:

DefaultConversationFacade

public interface ConversationFacade

The facade interface of MessageCenter

Method Summary

Modifier and Type	Method and Description
ConversationData	closeConversation(java.lang.String uid) Closes a conversation for given uid
ConversationData	getConversationById(java.lang.String conversationId) Gets Conversation by Id
ConversationDataList	getConversationDataList(java.util.List<ConversationData> conversations) get conversation data list
ConversationMessageListData	getConversationMessageList(java.util.List<ConversationMessageData> messages) Get all history messages for conversation into
java.util.List<ConversationData>	getConversationsForCustomer() Gets conversations for customer
java.util.List<ConversationMessageData>	getMessagesForConversation(java.lang.String conversationId) Get all history messages for conversation
java.util.List<ConversationData>	getOpenConversations() Gets open list of the Customer Support Agent
java.util.List<ConversationData>	getUnassignedConversations() Gets Unassigned conversations of agent
boolean	isConversationAccessible(ConversationData conversation) Check the specific conversation if is accessible
boolean	isCustomer()
ConversationData	pickConversation(java.lang.String conversationId) pick Conversation by Customer Support Agent
ConversationData	sendMessage(ConversationMessageListData conversationMessage) Send message

Method Detail

getConversationsForCustomer

java.util.List<ConversationData> getConversationsForCustomer()

Gets conversations for customer

Returns:

List of the Conversation Data

getUnassignedConversations

java.util.List<ConversationData> getUnassignedConversations()

Gets Unassigned conversations of agent

Returns:

the list of Conversation Data

pickConversation

ConversationData pickConversation(java.lang.String conversationId)

pick Conversation by Customer Support Agent

Parameters:

conversationId - id of the conversation

Returns:

the picked Conversation Data

getOpenConversations

java.util.List<ConversationData> getOpenConversations()

Gets open list of the Customer Support Agent

Returns:

Assigned and Open List of the Customer Support Agent

getConversationById

ConversationData getConversationById(java.lang.String conversationId)

Gets Conversation by Id

Parameters:

conversationId - id of the conversation

Returns:

the Conversation Data

closeConversation

ConversationData closeConversation(java.lang.String uid)

Closes a conversation for given uid

Parameters:

uid - the conversation's uid

Returns:

the closed conversation

isConversationAccessible

boolean isConversationAccessible(ConversationData conversation)

Check the specific conversation if is accessible

Parameters:

conversation - the specific conversation data

Returns:

true is accessible or otherwise

getConversationDataList

ConversationDataList getConversationDataList(java.util.List<ConversationData> conversations)

get conversation data list

Parameters:

conversations - the conversation data list

Returns:

conversation datas

getMessagesForConversation

java.util.List<ConversationMessageData> getMessagesForConversation(java.lang.String conversationId)

Get all history messages for conversation

Parameters:

conversationId - the specific conversationId

Returns:

list of history messages

getConversationMessageList

ConversationMessageListData getConversationMessageList(java.util.List<ConversationMessageData> messages)

Get all history messages for conversation into

Parameters:

messages - the messages list

Returns:

conversation messages list data

sendMessage

ConversationData sendMessage(ConversationMessageListData conversationMessage)

Send message

Parameters:

conversationMessage - message in content

Returns:

ConversationModel message sending used conversation

isCustomer

boolean isCustomer()

Returns:

true if current user is customer