Rescan

On the Self Checkout POS, customers scan items by themselves. Therefore, a check as to whether all items have been scanned correctly must be performed from time to time. This check can be a partial or a full rescan.

When the customer switches to the payment mask, a check is performed as to whether and which kind of rescan is necessary. If a rescan is necessary, the corresponding function is called.

Note:

It can be configured, how often and under which circumstances a full or partial rescan is triggered. For more information, see Customizing Guide POS Client - Configuring Self Checkout Mode.

OneX Self Checkout - Rescan Authorization

Full Rescan

If a full rescan is requested, the whole contents of the customer's basket must entered again by a member of staff. It is checked:

whether an item was also scanned by the customer
whether items were scanned too often by the customer

In either of these cases, the full rescan was not successful. The customer receives an additional receipt which displays the differences.

OneX Self Checkout - Full Rescan

OneX Self Checkout - Rescan Result

If the items in the customer's basket were scanned without differences, the full rescan was successful. The customer receives an additional receipt which indicates the successful rescan.

Partial Rescan

If a partial rescan is requested, only some random sample items from the customer's basket have to be rescanned. The number of random sample items is given.

OneX Self Checkout - Partial Rescan

If one of these random samples is missing, a full rescan must be carried out and the full rescan function is called immediately.

If the number of random sample items exceeds the number of items in the customer's basket, you can end the partial rescan with the corresponding button. In this case, the full rescan function is also called.

OneX Self Checkout - Rescan Result