Full rescan - 01420100002

On the Self-Checkout or for Self-Scanning, the customer scans the items by themselves. Therefore, a check is occasionally performed to see whether the customer has scanned all items. This check can be a partial or a full rescan.

If a full rescan is requested, the whole contents of the customer's basket will be entered again by a member of staff. It is checked:

• whether an item was also scanned by the customer
• whether the item was scanned too often by the customer

In either of these cases, the full rescan was not successful. The customer receives an additional receipt where the differences are displayed.

If the items in the customer's basket were scanned without differences, the full rescan was successful. The customer receives an additional receipt which indicates the successful rescan.

Use Cases

• Full rescan is successful.
• Full rescan is not successful:
  • wrong item scanned (item A was scanned, but it is not present in the customer's transaction)
  • item quantity is too low (the item appears 5 times in the customer's transaction, but was scanned 6 times)
  • item quantity is too high (the item appears 5 times in the customer's transaction, but was only scanned 4 times)
• An additional receipt with the result is printed.