Manage Dispute Cases
With the transactional app Manage Dispute Cases
, you analyze and process receivables-related dispute cases. For example, dispute cases are created when business partners reduce the amount payments. These reductions have usually not been agreed upon with the payment recipient, and therefore, the payment recipient has to investigate and resolve these dispute cases. This app helps you to structure your investigations and to distribute and manage the results for all involved parties in your company.
Key Features
This app allows you to do the following:
Search and filter dispute cases based on various criteria, such as customer.
View the details of a dispute case, such as text notes and linked invoices.
Edit dispute case attributes, such as the processor.
Add text notes to a dispute case.
Add file attachments to a dispute case.
Void a dispute case.
How-to Video on YouTube
This video shows you how to manage dispute cases.
Related Back-End Transactions
The app is related to the following back-end transaction(s):
Dispute Case Processing
(UDM_DISPUTE
)
System Landscape Requirements
The app consists of front-end components (such as the user interfaces) and back-end components (such as the OData service). The back-end components and the front-end components are delivered in separate products and have to be installed in a system landscape that is enabled for SAP Fiori.
Back-End Components Delivered with (Product Version Stack) | SAP S/4HANA Finance 1605 SPS 7 |
|---|---|
Front-End Components Delivered with (Product Version Stack) | SAP Fiori for SAP S/4HANA Finance 1605 SPS 4 |
SAP Fiori System Landscape Options |
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Note
This app runs on desktops only.
Related Apps
Component for Customer Incidents
FIN-FIO-CCD