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Service Request
Service Catalogue
Request to Fulfill
Service Fulfillment
SAP Solution Manager Integration Model
Key Documents of the Four Value Chains 2/2
Request for
Change
Guided
Procedure
Incident
Problem
Alert
Incident
Analysis
Bus. Proc.
Analytics
Incident
Monitor
Detect to correct
Problem
Optimize
Service
Request
Service
Catalogue
Guided
Procedure
Task