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Voice of customer
Sentiments
:
strong positive, weak positive, neutral, weak negative, strong negative, and problems
Requests
:
general and contact info
Emoticons
:
strong positive, weak positive, weak negative, strong negative
Profanity
:
ambiguous and unambiguous
*Emoticons and profanity only
Supported fact extraction (1/2)
Languages
:
English, Dutch*, French, German, Italian,
Portuguese, Russian, Simplified Chinese, Spanish,
Traditional Chinese
Text Analysis