Support for Creating and Editing Internal Memos in a Completed Ticket
You can now create or edit the internal memos even when a ticket is in completed status.
This enhancement allows agent to add notes to a ticket even when in completed status which was not possible earlier. However, no notes can be added to a ticket that is in closed status.
Restrictions/Limitations
This feature is not supported in Interactions.Technical Details
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Solution |
Service
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Area |
Tickets |
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Link to Demo |
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Reference Number |
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Type |
New |
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Valid as Of |
2021-08-07 |