SAP Cloud for Customer What's New

Timeline On Mobile App

You can now view timeline communications directly in the SAP Cloud for Customer Mobile App.

This feature provides flexibility for your customer service teams to process the tickets and any related communications.

This Version

Service and Social screen showing Enable Timeline

Scope and Configure

You can enable this feature under Start of the navigation pathAdministrator Next navigation step Service and Social Next navigation step Tickets Next navigation step Ticket Configuration Next navigation step Enable TimelineEnd of the navigation path.

Technical Details

Solution

Service

Area
  • Communication Channels
  • Tickets

Link to Demo

Reference Number

Type

New

Valid as Of

2020-08-01