Function documentationNotification

 

You can use the Notification application to create, change, and display maintenance notifications.

Integration

  • This application is based on the back-end transactions for creating, changing, and displaying maintenance notifications (IW21, IW22, and IW23), but with a reduced and more streamlined set of data entry options and functions. These are described in this document.

  • Business Context Viewer (BCV) is integrated into this application. You can view business content and analytical information for a notification in the side panel. For more information, see Business Context Viewer (BCV) Integration.

  • The embedded search of SAP NetWeaver Enterprise Search is integrated into the input help for selecting technical objects. For more information, see Defining Input Help for Technical Objects.

Prerequisites

On your local client, you have installed the whitelist that specifies the directories that can be used for document uploads. This is necessary if the add-on software component PLMWUI is active. For more information, see SAP Note 1224097Information published on SAP site.

Features

Integrated Application for Order and Notification

The application for notifications and the application for orders is a single integrated application. You can seamlessly switch between notification and assigned order within the same application window.

Notification Information

You can view and edit the following notification information:

  • General data

    You can enter notification header data, including a long text. Long text formatting behaves as defined in Customizing for Plant Maintenance and Customer Service under Start of the navigation path Maintenance and Service Processing Next navigation step Maintenance and Service Notifications Next navigation step Overview of Notification Type Next navigation step Format Long Text End of the navigation path.

    You can enter the technical object that the notification references. If the technical object is a linear asset, this data is displayed at header level. If the notification is assigned to a task list, you can display it in the corresponding application.

  • Location data

    You can view general location data and the location data of the assigned technical object. The data of the technical object is displayed when a technical object is entered on the General Data tab.

  • Malfunction data

    If required, you can enter malfunction data to provide additional information on the problem. You can enter breakdown data, as well information about damages and causes to describe the problem or malfunction in greater detail. You can enter several damages and causes at once by choosing the relevant pushbutton and then selecting the appropriate codes from a hierarchical tree.

  • Task data

    Here, you can enter tasks, set the status for one or more tasks, and remove tasks. You can enter several tasks at once by choosing the corresponding pushbutton and then selecting the appropriate codes from a hierarchical tree.

  • Organizational data

    This includes account assignment and partner information.

  • Documents

    You can display both the document info record and the original file of documents assigned to the notification. If an assigned document is a safety measure, its Safety Relevance field contains a value. You can delete existing assignments and create new ones.

Order Assignment

If an order is assigned to the notification, you can view it seamlessly within the same application window. If not, you can assign one by either selecting an existing order or creating a new one. It is also possible to delete an existing order assignment. Note that it is only possible to create a new order for a notification if you are authorized to do so.

Note Note

This function is not available with the Maintenance Worker role.

End of the note.
Status

You can view the user and system statuses of a notification by choosing the corresponding pushbutton. When you save a notification that you have just created, it is created with the status Outstanding notification. You can change the status of the notification first by choosing the corresponding pushbutton. You can set the following statuses:

  • After creating the notification, Put In Process, Close, or Postpone

  • After releasing the notification, Close

  • After closing the notification, In Process Again

  • After putting the notification in process again, Close

Additional Functions

The following additional functions are available from the corresponding menu:

  • Add the order to your list of favorites.

  • Print the shop papers of the notification either physically to an actual output device or virtually to the job card (output device Job Card).

    For more information, see Printing.

  • Attach a new document

    This function allows you to upload a document that does not yet exist in your document management system. Once you have selected and uploaded a document in the document upload application, the system creates a new document info record and includes the document on the Documents tab of the notification. You must save the notification to complete the attachment.

More Information

Maintenance Notifications (PM-WOC-MN)