Navigation and Application Area

Use

Additional components for displaying, creating and changing objects can be assigned to the Navigation Area (NAV_AREA) and Application Area (APPL_AREA_2) components.

Prerequisites

You want to display various information views for a customer simultaneously and execute the various steps in a business process from the Navigation and Application Area .

You want to display all bank details, contacts, campaigns, orders and complaints for a customer in the Navigation Area and create an additional order for the customer in the Application Area on the basis of this information.

You have assigned the Navigation Area component slot 5 and the Application Area slot 6 in an L-shape framework . You have assigned the Application Area slot 6 and not assigned the Navigation Area in a framework with docking control.

See also: Framework

You have created a component profile for the Navigation Area (NAV_AREA) and Application Area (APPL_AREA_2) : You have defined the sequence of components on the tab pages here and indicated which components are found in the foreground when the CIC is accessed and a contact is terminated.

Activity

Menu path

Create component profile for the Navigation and Application Area

Start of the navigation path SAP Media Next navigation step Customer Interaction Center (CIC) Next navigation step Maintain Navigation and Application Area End of the navigation path

Note Note

The SAP Media reference clients contain standard settings for the Navigation and Application Area components in an L-shape framework in the ISM and ISMSD_DET component profiles. Standard settings in the framework with docking control are found in the ISM_AMC17 and ISM_AMC21 component profiles .

End of the note.

You have assigned the component profile created above to a CIC profile with the DEFAULT_WORKSPACES profile type.

See also: Component

If you want to make the Navigation and Application Area bigger and smaller using buttons, you have incorporated the invisible LAYOUTSWITCH component in the framework and included the FRW_LAYOUT_BIG_NAV and FRW_LAYOUT_BIG_APPL function codes in the GUI status.

See also: Component

See also: Customer-Specific Toolbar

Features

You can assign up to ten visible components to the Navigation Area and the Application Area . Each component has its own tab page. If you have ten tab pages, components can be accessed easily by selecting the corresponding tab page.

Assigned components can include HTML pages from the Internet, Intranet, a file system or the SAP Web Repository . HTML pages can be assigned to the Application Area directly. They can also be accessed in the Action Box or the Data Environment and displayed on a tab page in the Application Area .

See also: Display HTML Pages

See also: WebGUI Calls

A media-specific HTML application, which can be assigned to the application area directly, is the HTML Customer Overview .

All components can usually be assigned to the Navigation and Application Areas .

The following component assignment has been retained in an L-shape framework:

Assignment

Component

Application area

HTML Customer Overview (CUSTINFO)

Workflow Inbox (WF_INBOX)

Contact Prcoessing (CONTACT_MAINTENANCE)

Ad Item Entry (ISMAM_ORDER)

Advertising Management Order Overview (ISMAM_ORDERLIST)

Media Sales and Distribution Order Overview (ISMSD_ORDERLIST)

Texts on the Business Partner (ISMAM_TEXTS)

Notes on Call Forwarding (ISM_NOTES

Navigation area

Business Object Display (BD_DISPLAY)

Data Environment (NAV_VIEW)

Business Partner Hitlist (ISM_HITLIST)

Contact History (CONT_HIST)

Ad Spec Editor (ISMAM_EDITOR)

Script Display (SCRIPT_DISP)

Script Display for SAP Media (ISM_SCRIPT)

Components are assigned to the Application Area in a framework with a docking control.