Customer-Specific Toolbar

Use

The Customer-Specific Toolbar (CIC_TOOLBAR2) component can be used to define a customer-specific application toolbar. You can add additional buttons to the existing buttons here.

Integration

The toolbar provides buttons for Softphone control, such as Accept, Hold, Callback or Forward.

See also: Telephony Controls and Work Modes

If you want to include additional buttons in the application toolbar, such as buttons for adjusting the size of the Navigation Area, Application Area and Ad Spec Editor, you need to define a customer-specific application toolbar.

See also: Navigation and Application Area See also: Ad Spec Editor

The End Contact button must be included in the customer-specific application toolbar, since objects in a business transaction would not otherwise be connected to the interaction when it was terminated and data would be lost.

See also: Contact Processing

Even though the component is visible on the screen, it belongs to the invisible components, since it does not have a screen area (slot) in the framework.

See also: Framework See also: Component

Note Note

Use of the component is mandatory unless you are using the Toolbar (CIC_TOOLBAR) component.

See also: Toolbar

End of the note.

Prerequisites

You have assigned the Toolbar component to a framework as an invisible component.

See also: Framework See also: Component

You have created a customer-specific GUI status.

To do so, you have copied a GUI status from the SAPLEE_CIC_TOOLBAR function group or the SAPEECICTOOLBAR_ISM function group into the SAPLXEECICTOOLBAR function group. You have modified the GUI status copied in this function group.

The PFS8200 and PFS8200_T GUI statuses from the SAPEECICTOOLBAR_ISM function group can be used as an example. You can change the size of the Application Area and the Docking Control using a pushbutton.

In Customizing for SAP Media under Start of the navigation path Customer Interaction Center (CIC Next navigation step Define Standard Toolbars and User-Defined GUI Status End of the navigation path, you have assigned the GUI status and function group to the configuration profile for the toolbar.

Note Note

The reference clients for SAP Media contain the GUI statuses PFS8200 and PFS8200_T and the configuration profiles TB_STD_AMC and TB_STD_AMC_T for a customer-specific toolbar.

End of the note.

You have assigned the configuration profile created above to a CIC profile with the TBAR2_PROF profile type.

See also: CIC Profile