CIC Profile

Definition

Composite profile that combines all settings for components in a framework.

Use

By defining a CIC profile, you define the characteristics with which components from a CIC framework can be used. Since you can create several CIC profiles for each framework, the same framework can trigger various screen views, even if the same components have been assigned to the framework.

Several CIC profiles can be defined for each framework in Customizing.

Activity

Menu path

Define CIC profile

Start of the navigation path Customer Service Next navigation step Customer Interaction Center (CIC) Next navigation step CIC Profile Next navigation step Maintain CIC Profile End of the navigation path

Note Note

The reference clients in SAP Media contain the C_STD_03 (17 inches) and C_STD_04 (21 inches) CIC profiles for a CIC with telephony integration and the C_STD_05 (17 inches) and C_STD_06 (21 inches) CIC profiles for a CIC without telephony integration.

The C_STD_C (17 inch with telephony integration) and C_STD_C2 (21 inch without telephony integration) CIC profiles are supplied for integration of an ad spec editor in docking control.

End of the note.

Structure

A CIC profile consists of a framework, profile types and the component profiles for components that are assigned to the framework specified.

Integration

By defining a framework, you define the screen layout and components that can be used in the CIC .

See also: Framework

Features of components are described in a component or configuration profile.

See also: Component

By assigning the component profile to a CIC profile, you define the characteristics with which components can be used in a framework.

By assigning the CIC profile to an organizational plan, call center agents in the CIC can work with individually configured user interfaces.

See also: Assigning a CIC Profile to a Call Center Agent