Customer Service (CS) 

Overview

Customer Service (CS) in IDES

Service Processing

Selling a Serialized Product and Creating an Equipment Master Record

Service Management - Spare Part Delivery

Performing a Service Order and Billing

Returns and Repair Processing

Creating a Service Order from a Sales Order

Processing Telephone Calls in a Call Center

Service Contracts

Processing Service Contracts with Periodic Billing

Service Processing and Resource-Related Billing with a Service Contract

Spare Parts Delivery with a Service Contract

Controlling

Controlling for Services

Workflow in Customer Service

Workflow - Service Management