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Procedure documentationMapping Multilevel Categories to Activity Reason Codes

 

If your business practices require you to use multilevel categories for your business activities, you must first map your categories to the relevant activity reason codes in the back end SAP CRM system.

Procedure

  1. Log on to the CRM WebUI using the IC_MANAGER business role.

  2. Choose Categorization Schemas under the Search block and then choose Business Activity. For this example, you can choose Application ID.

  3. Select the schema with status Active; the schema is displayed.

    Note Note

    The subject profile must match the one used for the transaction 0010.

    End of the note.

  4. Map a category to an Activity Reason Code by selecting it from Category Hierarchy; the mapped activity reason code is displayed in the General Data assignment block.

More Information

Defining Reason Codes for Interaction Records