To be able to assign a reason code when creating an interaction record, you must first define the reason code in Customizing.
Check the subject profile used for interaction record.
On the SAP Easy Access
screen for Customer Relationship Management
, choose and select Interaction Record
(standard IR type 0010
) activity reason as subject profile; the subject profile is defined under the Customizing Header
folder.
Use subject profile for interaction record.
On the SAP Easy Access
screen, for Customer Relationship Management
, choose . Select Activity Reason
as the subject profile (ACT000001) used for interaction records and then select Code Groups
from the navigation panel on the left; the Catalog
and CodeGrpProfile
fields for the subject profile Activity Reason
(ACT000001
) are A1
and A0000001
respectively.
Define reason codes for activity reasons.
On the SAP Easy Access
screen, for Customer Relationship Management
, choose .