Service Order 
An order that provides details of tasks that are to be carried out for individual items in a business document (for example, cleaning and fumigating containers) or for the entire business document (for example, customs clearance for a freight booking).
A service order enables you to do the following:
Enter information about services that are to be carried out for a freight booking or items in a freight booking
Calculate charges for the services
Create settlement documents for the services after they have been executed
You can create service orders in two ways:
Create service orders from freight bookings, freight orders, freight booking items, or freight order items. With such a service order you can:
Enter service items related to the freight booking, freight order, freight booking item, or freight order item.
Add service items that are not related to the freight booking, freight order, freight booking item, or freight order item. You can do this using the “Add Service” action without marking another item.
Create stand-alone service orders without reference to any freight booking, freight order, freight booking item, or freight order item. You can use the “Create Service Order” function to create a service order by entering the service order type.
You make the required settings for service orders in Customizing for Transportation Management under:
Freight Order Management 
Define Item Types for Freight Order Management 
- Freight Order Management Service Order Define Service Order Types
- Basic Functions General Settings Define Service Types .
You can use the change controller to define how the system reacts to changes (see Change Controller).
Structure
A service order contains the following information:
General data including the service provider, service order type, and status of the service order (see Statuses of Business Documents)
Item overview that contains the following information:
Link to the freight booking or freight order for which the service order was created. (Applies only for service orders created from freight bookings, freight orders, freight booking items, or freight order items).
IDs of the original freight booking items or freight order items for which services are to be carried out, for example, containers or products. (Applies only for service orders created from freight bookings, freight orders, freight booking items, or freight order items).
Services to be carried out
Location and time at which the services are to be executed
Transportation charges (see Charge Calculation)
Document dependencies as well as predecessor and successor documents (document flow)
Other information such as the following:
Notes
Attachments
Change documents (see Change Tracking)
Administrative data
Output management information
Service Order Types, Service Item Types, and Service Types
In Customizing, when defining service order types, you can specify the allowed service item types (these must be item types of category Service). You make the required settings for service order types in Customizing for Transportation Management under Freight Order Management Service Order Define Service Order Types .
For each service item type you can specify the allowed service types. For more information, see Customizing for Transportation Management under Freight Order Management Define Item Types for Freight Order Management .
Then, you can use the service order type you defined to create a service order. You can specify one of the allowed item types for the order and the system proposes the default service type for that item type. You can specify a different service type. If you change this service type to a type that you have not specified in Customizing as allowed for this item type, the system returns a warning message.