Alter maverick spending habits by offering an effective mechanism for initiating a print request that is as easy as a phone call when you cannot mandate compliance.

Get the best available price on every job based on the supplier's current capacity at the moment of need. By obtaining job-specific bids with multiple suppliers, you can realize additional cost savings.

Lower the bar for “worthwhile” projects by improving efficiency and streamlining processes across multiple organizations. For example, submitting internal customer requests for estimates directly to approved suppliers eliminates the need for purchaser intervention, while still allowing oversight.

Reduce suppliers' cost to do business with you by ensuring your preferred suppliers the opportunity to bid on all print jobs and eliminating the need for a salesperson.

Internal Customer: Internal Customers are users who purchase services but who are outside your company's Purchasing group. For example, an Internal Customer might be a graphics designer who needs to source a marketing brochure.

Internal Customers have their own Workbench page, which provides a streamlined version of the XPress module. Internal Customers can initiate XPress requests and in some cases can review and award requests to suppliers. Internal Customers do not have access to other SAP Sourcing modules.

For more information, see XPress Internal Customer.

CSR: A CSR (Customer Service Representative) is a user outside your company's Purchasing group who has expertise in a specific category and in tactical sourcing. For example, a CSR might be a member of a business unit such as a print buying team, or a graphics department that handles the tactical sourcing of print services.

CSRs have their own Workbench page, which provides access to the XPress module. CSRs can also click the XPress button in the navigation bar to access XPress features. CSRs can create, review, and award XPress requests, and have limited access to other SAP Sourcing modules.

For more information, see XPress Customer Service Representative.

Purchaser: A purchaser is a frequent, fully trained user of SAP Sourcing, who is part of your company's Purchasing group. Purchasers can perform all XPress functions and have full access to the SAP Sourcing system. For more information, see XPress Purchaser.