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Definition of a Multistep TaskLocate this document in the navigation structure

Use

A multistep task is a formal framework for a workflow definition. When you create a workflow directly in the Workflow Builder, the multistep task is created by the system.

Multistep tasks can be divided into workflow template and workflow tasks.

Caution

New multistep tasks must be created as workflow templates. Workflow tasks can no longer be created, but can be edited. There will be no functional enhancements for workflow tasks.

Integration

Reference to workflow definition

A multistep task contains a reference to a workflow definition. The business activity described with the multistep task therefore usually covers several steps in what may be a complex arrangement. This is a major difference when compared with tasks.

Multistep task as interface description

A multistep task defines the formal framework for a workflow definition with the description of the interface. In addition to the reference to the workflow definition, the multistep task contains other information:

  • Definition of the workflow container (interface description)

  • Triggering events

Features

The definition of workflow templates is spread across several tab pages.

  • Basic Data

  • Description

  • Triggering Events

  • SAPphone

    Note

    Workflow tasks are defined on a screen without tab pages. But the activities to be carried out are the same.

Activities

You should adhere to the following sequence when defining multistep tasks (and analyzing existing multistep tasks):

What?

Where?

Maintain abbreviation, name, and work item text

Tab page Basic data

Defining Elements in Workflow Container

Containers

Maintaining Triggering Events, if required.

Tab page Trigger Events

Maintaining Description and Notification Texts

Tab page Description

Maintenance of Agent Assignment

Start of the navigation path Additional Data Next navigation step Agent Assignment Next navigation step Maintain End of the navigation path

Maintaining Additional Data

Start of the navigation path Additional Data Next navigation step Classification Next navigation step Change End of the navigation path

Maintaining SAPphone Properties

Tab page SAPphone