Maintenance of the SAPphone Property

The SAP phone property determines the possible use of a task in the SAP phone environment.

SAP phone integrates telephony functions into the SAP System. SAP applications use this to integrate the telephone into the work process. SAP phone provides the Basis technology required.

Processing outgoing and incoming telephone calls is supported by data from the SAP System environment, (for example, telephone number, name). An incoming call starts a search for caller data. The result of the search is displayed automatically in an information window. For more information, see SAPphone.

If you designate the task accordingly, it is displayed and can be executed in the event of incoming or outgoing calls. The task container must contain appropriate container elements to enable the information derived from the telephone data to be used in the task.