Problem / Purpose of troubleshooting

Tool

Procedure

ICF Configuration

ICF service is not running properly (HTTP request handler)

External Debugging

Activate the debugging function for the required service using transaction SICF.

The path always begins with the first node below the virtual host.

ICF service cannot be executed at all (ICF runtime problems, logon error)

Traces

Activate the trace function for the required service using transaction SICF.

The path always begins with the first node below the virtual host.

The called alias (or the corresponding target service) cannot be executed

URL Parser

Choose Edit → Parse URL in transaction SICF and enter the desired path name.

The path always begins with the first node below the virtual host.

Incorrect data is received (request) or sent (response)

ICF Recorder

Activate the ICF recorder recordings and then carry out the analysis.

The path always begins with the first node below the virtual host.

Problems with general HTTP server configuration: virtual hosts, protocol usage and so on.

ICF profile Parameter Maintenance

(Transaction RZ11)

Check the relevant profile parameters in transaction RZ11 and make any necessary adjustments.

Performance / System load

Analysis of work processes, DB calls, memory usage at the transaction level in the active SAP system

Transaction Analysis

Call transaction STAD and perform the relevant analyses.

General performance problems in the active SAP system,

Performance Trace

Call transaction ST05 and perform the relevant analyses.

Performance analysis at service level

Runtime Analysis.

Activate the runtime analysis with transaction SICF. To evaluate the analysis, choose transaction SE30.

Performance problems over distributed components in a system landscape  (analysis required at transaction level)

Functional Trace

Call transaction STATTRACE and perform the relevant analyses.

This transaction uses DSRs and passport technology to collect and display raw data

System overload in the active SAP system

Workload Monitor

Call transaction ST03N and perform the relevant analyses.

System overload in a landscape with more than one system (SAP and non-SAP)

Global Workload Monitor

Call transaction ST03G and perform the relevant analyses.

This analysis provides you with aggregated system data

ICF/ICM Communication

Processing of HTTP requests by the internet and the communication manager

ICM Monitor

Call transaction SMICM and analyze the relevant trace and log files.

General server problems

HTTP requests cannot be received / processed due to load distribution problems

Message-Server Monitor

Call transaction SMMS and analyze the relevant trace and log files.

Troubleshooting by SAP Support

The service tree for transaction SICF contains a number of test services for troubleshooting by SAP.

These services are only intended for internal SAP troubleshooting purposes and must not be used for any other purposes.

/default_host/sap/bc/echo

/default_host/sap/bc/error

/default_host/sap/bc/srt/xip/sap

Provides information about the logon procedure in use, header and form fields, and the SSO cookie generated for the processed request.

Creates various error scenarios in the System.

Used to solve the Web Service error message Could not determine WSDL address (ICF_ERROR), SRT_REG038 in connection with XI services.

These services should only be activated for troubleshooting carried out by SAP Support.